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Ccxp Aimee Lucas

CX Leader - XM Institute Adjunct Faculty - Certified CX Professional - Certified XM Professional

Aimee Lucas is a customer experience (CX) leader currently serving as the Director of Client Experience at Moss Adams.1 With over two decades of experience, she specializes in improving service delivery and transforming customer experiences through employee engagement and customer-centric process improvement initiatives.1

In her role at Moss Adams, Aimee works with firm leaders to operationalize the company's client-centric advisory strategy through programmatic people enablement and process improvement.1 She collaborates closely with business transformation, brand and marketing, L&D, and client-facing teams across the organization.1

Prior to joining Moss Adams in January 2023, Aimee held several notable positions:

  1. Director of CX Center of Excellence at Qualtrics (April 2021 - November 2022)1
  2. Distinguished Principal Analyst at Qualtrics XM Institute (October 2018 - April 2021)1
  3. Customer Experience Transformist and Vice President at Temkin Group (September 2012 - October 2018)1

Aimee is a Certified Customer Experience Professional (CCXP) and holds an XM Professional Certification from Qualtrics XM Institute.1 She earned her Bachelor of Business Administration in Marketing Management from the University of Notre Dame.1

As an experienced global public speaker and trainer, Aimee regularly writes on various experience management topics, sharing her insights via LinkedIn, CustomerThink, and the CXPA blog.1 Her expertise spans market research, program management, business process design, marketing, instructional design, and training.1

Highlights

Jun 18 · salesflow.io
Aimee Lucas – Senior Director, Marketing – Salesflow – LinkedIn ...
Jun 20 · limitlesstech.com
Experience Management within a GigCX Model, with Aimee Lucas
Experience Management within a GigCX Model, with Aimee Lucas

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Ccxp Aimee Lucas
Ccxp Aimee Lucas, photo 1
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Location

West Palm Beach, Florida, United States