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Ccxp Lauren Quinn Volpe

Chief Experience Officer @ QuadPay - (hiring) Top 50 ICMI Thought Leader & Speaker! 2020 World CX Games Teammate #CXWG20

Lauren Quinn Volpe, also known as CCXP, is the Chief Experience Officer at QuadPay with a passion for customer-centric strategies and enhancing the overall customer experience. She holds the Certified Customer Experience Professional (CCXP) designation from the CXPA, demonstrating expertise in various aspects of the CX discipline.

Throughout her career, Lauren has been dedicated to engaging and retaining customers and employees by implementing innovative programs that improve business operations while focusing on enhancing the customer experience. She is known for her analytical skills in identifying and resolving operational challenges and her ability to design creative solutions based on data insights.

Some of her career highlights include saving significant amounts of money by optimizing training programs, pioneering programs to safeguard brand reputation on social media, and introducing advanced technologies in contact centers. She has also received accolades for her achievements, such as the Priceline CEO Achievement Award for launching a customer contact center efficiently.

Lauren's key skills include customer care, customer experience (CX), user experience (UX), experience management (XM), employee experience (EX), team building, leadership, project planning, engagement, quality management, contact center operations (CCTR), training and development, customer success, e-commerce, and operational efficiency.

Her educational background includes advanced training in areas like SABRE systems, travel and tourism, and customer experience. She has studied at reputable institutions such as American Airlines, Priceline.com, Sacred Heart University, and the Customer Experience Professionals Association for her CCXP certification.

In her professional journey, Lauren has held key positions at prominent organizations like QuadPay, Fareportal, Guidepoint, Priceline.com, American Express, and Chartrek Travel / Navigant International. Her diverse experience across various industry sectors has equipped her with a versatile skill set to drive organizational excellence in customer experience and operational efficiency.

Ccxp Lauren Quinn Volpe
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Location

Greater New York City Area