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Cecilia Lum
Product & Operations
Professional Background
Cecilia Lum is a dynamic leader and visionary in the healthcare technology industry, currently making strides at Apella, where she is spearheading initiatives to develop innovative surgical technologies aimed at enhancing patient outcomes. Having initially joined Apella as a Product Manager, Cecilia quickly within her role moved to Head of Operations, where she continues to leverage her rich experience in healthcare operations and product management to drive the company’s mission forward.
Prior to her impactful work at Apella, Cecilia was a key early employee at Flatiron Health, a company known for its innovative approach to oncology care and its commitment to improving cancer treatment through technology. Here, she held a series of increasingly responsible positions, including Senior Product Manager, Head of Operational Excellence, and Director of Customer Success and Professional Services. During her tenure, Cecilia played an instrumental role in scaling operations during the company's rapid growth phase, ensuring the successful launch of solutions that have significantly improved healthcare delivery for oncology patients.
Cecilia’s experience also extends beyond the tech realm; before joining Flatiron Health, she worked as a Healthcare Consultant at Blue Cottage of CannonDesign. In this role, she designed new healthcare delivery models and collaborated closely with hospital leaders and architects to create functional healthcare spaces that enhance patient care. Her foundational experience as Practice Manager and Administrative Fellow at NYU Langone Health equipped her with a deep understanding of the operational challenges faced in clinical settings, further informing her expertise in healthcare management.
Education and Achievements
Cecilia Lum pursued her education at some of the most prestigious institutions in the U.S., laying a solid foundation for her career in health services management. She earned her Master of Health Service Administration with a focus on Health Management and Policy from the University of Michigan, widely regarded for its rigorous health policy curriculum. This advanced education has equipped her with the strategic insight and analytical skills necessary to navigate the complexities of the healthcare landscape.
In addition, Cecilia holds a Bachelor’s Degree in Biological Sciences, with a dual focus on Biology and Society from Cornell University. The interdisciplinary nature of her studies has provided her with a comprehensive understanding of both the scientific and social components of healthcare, an integral aspect when developing solutions that resonate with patients and healthcare providers alike.
Cecilia is recognized for her infectious enthusiasm and commitment to improving surgical technology, which is evident in her work at Apella, where she leverages her extensive background in product management and operations to enhance the effectiveness of surgical procedures. Her strategic vision and operational acumen have positioned her as a leader in the healthcare technology sector, driving innovation that aims to revolutionize surgical practices.
Achievements
Throughout her impressive career, Cecilia Lum has achieved remarkable milestones that underscore her expertise and dedication to healthcare. At Flatiron Health, for example, she was pivotal in establishing best practices that led to operational excellence, contributing to the company becoming a leader in the oncology space.
Under her leadership in operational roles, significant improvements in efficiency and effectiveness were realized, directly impacting the quality of care provided to oncology patients. Cecilia has been influential in implementing solutions that streamline workflows, enhance patient engagement, and ensure that healthcare providers have the tools they need to deliver faster, more personalized care.
At Apella, Cecilia is at the forefront of developing groundbreaking technologies designed to optimize surgical outcomes. Her focus on user-centered design aligns perfectly with the needs of healthcare professionals, ensuring that the solutions she develops are not only innovative but also practical and applicable in real-world settings.
Cecilia continues to be an advocate for better health management and operational strategies in the healthcare sector. Her contributions are not just limited to her immediate work; she generously shares her insights and strategies with fellow professionals through conferences and thought leadership, fostering a community committed to innovation in healthcare. Her career trajectory showcases a blend of strategic foresight, innovation, and a genuine passion for improving patient outcomes through technology.
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Mesh works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Mesh offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
- Network Strength: Visualizes the strength of your relationships relative to others in your network
- Timeline: Shows your relationship history with each contact
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- Reminders and Notes: Helps you remember important details about contacts
- Home Feed: Displays updates about your network including job changes, news mentions, and birthdays
- Groups: Organizes contacts into meaningful categories
- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Mesh is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
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Mesh is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Mesh is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Mesh offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Mesh offers a Pro Plan ($10 when billed annually) with unlimited contacts. Mesh for Teams starts at $49/month/seat. The pricing structure is designed to make Mesh accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Mesh offers extensive integration capabilities. Mesh introduced a new Integrations Catalog that centralizes information on all of the products and services Mesh supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Mesh also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Mesh is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Mesh stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Mesh excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Mesh is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Mesh offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Mesh's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Mesh has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Mesh is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Mesh beneficial.
Mesh offers competitive pricing in the personal CRM market. Mesh offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Mesh's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Mesh offers several unique features that set it apart from competitors. Mesh focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Mesh also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Mesh offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Mesh is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Mesh's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Mesh has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Mesh a comprehensive hub for all your relationship information.
Mesh's AI capabilities are at the forefront of personal CRM innovation. Nexus, Mesh's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Mesh has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Mesh's elegant design and powerful features. Many users describe Mesh as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Mesh eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.