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Laura Cervantes

Service Delivery Manager at ATOS

Laura Cervantes Ramirez is a seasoned professional with a strong background in services outsourcing, program management for IT projects, and service delivery management in various industries like Pharmaceutical, Finance, Health Care, and the Casino-Hospitality sector.

Her extensive experience includes managing accounts with revenues ranging from 10-18 million dollars annually, leading teams of 80+ members for projects lasting 8-17 months.

Laura's expertise lies in Midrange (Unix), Wintel, Network, Backup, Storage, Disaster Recovery, Data Center Migrations, Transitions, Consolidations, and Transformations.

She is currently participating in the 'Stepping Up to Management' program, a collaboration between ACS and Harvard Business School Publishing, to further develop her management skills.

Her management and outsourcing skills encompass various areas such as people management, data center migration support, internal and client communications management, multisite contact center implementation, IT services transition projects, DR and data center implementation projects, and handling large projects with multiple resources and vendors.

Laura values teamwork and a positive attitude as crucial elements for a company's success, enjoying roles that allow her to develop leadership skills, set objectives, and achieve common goals.

Her specialties include leadership roles, customer-facing interactions, project management, operations management, quality assurance, process development, and sales.

She pursued Marketing studies at Universidad Regiomontana, A.C., and has held key positions such as Service Delivery Manager at Atos, Project Manager, Project Senior Analyst, and Operations Manager at different organizations.

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Location

Mexico