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Charles Myers

Seamless Experience Builder - Digital Native

Charles Myers is a seasoned hospitality professional with a strong background in cross-functional leadership, customer experience, and technology. He is dedicated to delivering exceptional interactions for customers, employees, and partners to drive higher retention, lifetime value, and advocacy. As Head of Customer Experience at Freshworks, Charles excels in optimizing products and operational processes through data-driven strategies and innovative systems. He is known for building high-performing teams and real-time operation ecosystems utilizing cutting-edge channels and models to pioneer market-leading technologies. Charles is passionate about diving deep into technical products to devise creative solutions that drive velocity and success. He is community-driven, altruistic, and a digital native who values connections with like-minded individuals. Charles is committed to enabling and supporting creators, educators, and explorers, believing that exceptional customer experience stems from a harmonious blend of innovative user experience (UX) and empowered employee experience (EX). For any inquiries, Charles can be reached at [email protected].

Charles Myers
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Location

Greater Seattle Area