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Charlie Isaacs

CTO for Customer Connection at salesforce.com - I rapidly prototype a company’s future vision on the world’s easiest and most powerful platform for change. I owe my success to my amazing wife and the Salesforce Ohana.

Charlie Isaacs is the CTO for Customer Connection at Salesforce, a position he has held since joining the company in 2012.13 With over 20 years of experience in Customer Relationship Management (CRM), Isaacs has a notable track record in R&D leadership.13

Career Highlights

  • Current Role: VP/CTO for Customer Connection at Salesforce, where he evangelizes and incubates new IoT, Digital Twin, and other emerging technology projects.12
  • Previous Positions:
    • VP of Engineering at Verizon (formerly GTE)3
    • CTO positions at Broad Daylight (acquired by Oracle) and Kana Software3
    • Worked on Social/Mobile Customer Service applications at Alcatel-Lucent/Genesys3

Achievements

  • Holds over 20 patents with many others pending1
  • Built the world's first Customer Service in the Cloud offerings1
  • Speaks worldwide about the Internet of Things (IoT) and Customer Service3

Education

  • B.S. in Electrical Engineering from the University of California at Santa Barbara3
  • MBA from California Lutheran University3

Personal

  • Married to his wife Paula for over 37 years5
  • Has 3 children and 4 grandchildren5
  • Volunteers at organizations helping women and underrepresented groups enter STEM fields5

Charlie Isaacs is known for his innovative approach to customer connection and his expertise in IoT and emerging technologies within the Salesforce ecosystem.24

Highlights

Dec 5 · twitter

Things I’m dying to say to my Uber driver:

Do you part traffic the way you part the Red Sea?

I’m trusting you to deliver me safely to the Promised Destination.

I’m feeling spiritually guided. https://t.co/xtEPBidbMn

Things I’m dying to say to my Uber driver: 

Do you part traffic the way you part the Red Sea?

I’m
Nov 20 · twitter

Here’s @parkerharris delivering the keynote at @agentforce #AgentforceTour #Tokyo https://t.co/renaLDfTc1

Here’s @parkerharris delivering the keynote at @agentforce #AgentforceTour #Tokyo https://t.co/renaL

Related Questions

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How has Charlie Isaacs' background in R&D influenced his role at Salesforce?
What emerging technologies is Charlie Isaacs currently working on at Salesforce?
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How has Charlie Isaacs' career evolved since joining Salesforce in 2012?
Charlie Isaacs
Charlie Isaacs, photo 1
Charlie Isaacs, photo 2
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Location

Annapolis, Maryland, United States