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Chayan Kothari

Building Blueverse | ISB | IIT (BHU)

Chayan Kothari is currently associated with BlueVerse India Private Limited, where he holds a position in the Founder’s Office focusing on strategy. He has a background in business analysis and has developed expertise in financial services and data analytics. His educational credentials include studies at the Indian School of Business, which is known for its rigorous MBA programs.

Kothari is based in New Delhi and has built a significant professional network, boasting over 500 connections on LinkedIn. His profile indicates a strong focus on business development and strategic initiatives within the organization, supporting BlueVerse's growth and operational strategies.

For more detailed insights into his career and contributions, you can view his LinkedIn profile here .1

Highlights

Jul 8 · linkedin

Dear connections,

After having worked for several consumer and B2B startups, I rarely put criticism post over failed operations and unaddressed consumer grievances because most of the startups do listen to consumer grievances albeit a little late. GetMyCouch forced me to put up this post because of its extremely careless and unresponsive operations, sales and delivery personnel who misbehaved, have wrong information and demanded extra money for delivering the furniture.

1: The delivery scheduled for the purchased items was delayed and split into three parts for unknown reasons. 2: The first time delivery personnel came and asked for extra money for delivering it to the 4th floor as the company policy only dictates free delivery till 3rd floor. After confirming with sales and delivery lead, we paid up executives who ensured that they will not charge for next two orders since it was a clubbed order. 3: The bed that got delivered was torn from the headboard, the storage was missing arm for it to be rested upon and the answer which we got from delivery team mentioned that because we wanted to get it delivered in rush, we forgot to add those!! (Thank god they delivered the correct size) 4: Come the second delivery, the delivery personnel demanded for more cash and this time even exorbitant rates knowing that we had paid them earlier as well. Upon calling sales and delivery team leads, the team cut our call in the middle of the conversation stating this isn’t part of my job, you do whatever you want. We denied any extra payment and the agents took back the furniture. 5: With both second and third delivery pending and entire order value paid upfront, I’m stunned to see how unresponsive startups have become.

Mayank Shrivastava / Hitesh Mahajan - I’m unsure if we would be delivered this order or not. Neither is there any customer support to lodge in my complaint or queries. Entire customer experience has gone for toss. If you read this, please look into it and put in better means for understanding customer grievance and providing resolution. The WhatsApp chatbot and the webpage is circular in nature. For any problem that you go to webpage, it leads to WhatsApp and the WhatsApp chatbot leads to webpage.

Order ID- 18012 Location- Gurugram

#getmycouch #poorcustomerservice

Related Questions

What are Chayan Kothari's key achievements at BlueVerse India Private Limited?
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What strategies does Chayan Kothari implement in his role at BlueVerse India Private Limited?
What are some notable projects Chayan Kothari has worked on at BlueVerse India Private Limited?
How has Chayan Kothari's experience in the financial services industry shaped his approach at BlueVerse?
Chayan Kothari
Chayan Kothari, photo 1
Chayan Kothari, photo 2
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Location

New Delhi, Delhi, India