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Chetan KAPOOR
Digital Travel & Distribution, Traveler Behavior & Tourism Insights
Chetan Kapoor is a prominent figure in the travel industry, currently serving as the Head of Research and Insights at Kiwi.com, a leading travel technology company.13 His role at Kiwi.com involves overseeing research initiatives and providing valuable insights to guide the company's strategies and decision-making processes.
Professional Background
Before joining Kiwi.com, Chetan co-founded Safe Travel Barometer, where he held the position of Chief Strategy Officer.1 This experience likely contributes to his expertise in travel industry analysis and strategic planning.
Current Role and Responsibilities
As the Head of Research and Insights at Kiwi.com, Chetan is part of the company's Marketing and Market Analysis team.6 His work likely involves:
- Conducting market research
- Analyzing travel industry trends
- Providing strategic insights to inform business decisions
- Contributing to Kiwi.com's overall growth and market positioning
Online Presence
Chetan maintains an active professional presence online:
- LinkedIn: His profile can be found under the username chetankapoor11.2
- Twitter: He is active on Twitter with the handle @KapoorChetan.4
Industry Involvement
Beyond his primary role, Chetan is known as a travel industry analyst.4 He has been involved in mentoring initiatives, such as the Mekong Innovative Startups in Tourism (MIST) program5, demonstrating his commitment to fostering growth and innovation in the travel sector.
Chetan Kapoor's diverse experience and current position at Kiwi.com make him a notable figure in the travel technology and research landscape.
Highlights
Throughout my career I’ve tracked OTA-supplier distribution trends and relationships. No matter the segment, only a handful of suppliers held their ground of owning their distribution.
The travel industry is eventually built upon co-opetition and as the dust settles on the announcements, it’s a testament that customer experience can bring once rivals to a middle ground. Glad to witness this breakthrough moment in Ryanair’s OTA relationship!
#kiwi #ryanair #OTAs #airlines #dustribution
JD Power hit it out of the park with the headline! Having flown airlines from four continents last year, no surprises here how I felt about flying on US carriers.
In addition, recent comments by President Biden & DoT’s proposal on airline compensation measures could surely set the stage for an interesting couple of years of airline initiatives to buck this “poor” perception.
