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Chris Kontes

COO & Founder @ Balto

Chris Kontes is the Co-Founder and Chief Operating Officer of Balto Software, a company that specializes in AI-powered real-time guidance for contact centers.12 He founded Balto in 2017 along with Marc Bernstein, driven by their experiences as salespeople and the challenges they faced in implementing coaching advice during calls.3

Kontes has an entrepreneurial background, having run a car detailing business in high school and launched AutoNinja.com (later CarCrunch.com) in college.1 After graduating, he joined the Venture for America program, which placed him at TopOPPS in St. Louis, where he met his future Balto co-founder Marc.1

Under Kontes' leadership, Balto has grown significantly:

  • The company has raised $52 million in funding2
  • Balto has guided over 200 million calls and driven millions in increased revenue4
  • The company has expanded from 50 employees in 2021 to over 170 today5

Kontes is passionate about using AI to improve contact center performance and has written articles on agent empowerment and the future of voice in contact centers.1 He is also committed to growing Balto in St. Louis, with the aim of transforming the city's tech ecosystem.5

Highlights

St. Louis tech startup, after shedding half its staff, drafts new growth strategy - The Business Journals
St. Louis tech startup, after shedding half its staff, drafts new growth strategy - The Business Jou
Nov 16 · Forbes
Why Agent Empowerment Is The Secret Ingredient For Contact Center Success - Forbes
Why Agent Empowerment Is The Secret Ingredient For Contact Center Success - Forbes

Related Questions

What inspired Chris Kontes to start Balto?
How did Chris Kontes' experience at TopOPPS influence the development of Balto?
What are some key achievements of Balto under Chris Kontes' leadership?
How does Balto's real-time guidance improve agent performance?
What challenges did Chris Kontes face while building Balto?
Chris Kontes
Chris Kontes, photo 1
Chris Kontes, photo 2
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Location

St Louis, Missouri, United States