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Chris Leo

User Research Lead

Chris Leo is the Owner of Pivot, a digital consultancy specializing in user experience and research services. With a diverse background in consultancy, Chris has developed digital solutions for a range of prominent clients, including Citibank, Royal Bank of Scotland, Barclays, and Jaguar Land Rover, among others. During the COVID-19 crisis, he also contributed to projects for organizations like Her Majesty's Government. Chris has earned two diplomas from the Market Research Society, showcasing his expertise in creating ethical and reliable customer experience programs. As an accomplished Jobs-to-be-Done practitioner, he has played a pivotal role in advancing product development methodologies and is an active participant in the London Jobs-to-be-Done community. His areas of expertise include Portfolio and Programme Delivery, User Experience Research, User-Centred Design, and Discovery & Alpha Phases. Chris pursued his education in BSc Psychology at Goldsmiths, University of London, solidifying his foundation in human behavior and cognition.

Chris Leo
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Location

Leeds, England, United Kingdom