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Chris Romrell

Chris Romrell is an experienced professional in the SAAS/Software and Contact Center industries with over 30 years of experience.1 He currently serves as the Head of Technical Support at NICE, a position he has held since January 2025.1 Prior to this, he was the Director of Continuous Improvement at NICE CXone from August 2021 to January 2025.1

Romrell's career at NICE inContact includes his role as Manager Technical Success from May 2018 to July 2021, and before that, he worked as a Technical Account Manager from January 2016 to May 2018.1 His experience extends beyond NICE, having held positions such as Director of Operations and Contact Center Manager at MetaSource, and General Manager, CIO/CTO, and Director of Operations at The Marketing 1.1

Throughout his career, Romrell has developed expertise in various areas, including:

  • General Management and Operations
  • Continuous Improvement
  • Information Systems and Technology
  • Account and Vendor Management
  • Customer Success
  • Telecommunications and Contact Center Management
  • Sales and Implementations
  • Facilities Management
  • Learning and Enablement
  • Professional and Employee Development
  • HCCAS, Dialer, Digital, and AI technologies1

Romrell's educational background includes studies at Oregon State University and a Bachelor of Business Administration from the University of Phoenix.1 He has also obtained several certifications, including the Bullet Proof Manager certification from Crestcom International and various LinkedIn certifications in strategic thinking and building trust.1

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Chris Romrell
Chris Romrell, photo 1
Chris Romrell, photo 2
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Location

Greater Salt Lake City Area