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Chris Wood
Digital, User Experience and Design Leader
Chris Wood is a seasoned professional known for his passion in human-centered digital design, user experience, and digital disruption.
With vast experience in managing teams at scale, Chris has overseen a team of over 150 staff spread across 3 locations, successfully delivering various digital projects including digital capability enhancements, device launches, and digital campaign executions.
His expertise ranges from ideation to outcomes, covering aspects such as research, design, usability testing, implementation, and adoption strategies tailored to all customer segments.
Noteworthy projects Chris has been involved in include the development of the 24x7 App, My Account platform, and Telstra.com.
Chris excels in bridging creativity with commercial objectives, showcasing a track record of achieving key corporate KPIs through innovative design and user-friendly interfaces.
As a champion of culture and talent development, Chris leads by example to nurture an open, collaborative work environment that fosters talent growth and diversity.
He actively engages with the industry, sharing his expertise in digital design and user experience as a presenter at C-Level forums for global enterprises and various industry conferences like PAUSE Fest, CMO Summit Panel, and APIGEE Australia Conference.
In terms of commercial acumen, Chris has effectively managed a portfolio of key enterprise accounts, contributing $25 million in annual revenue. He has led successful contract negotiations, demonstrated individual revenue accountability, and ensured profitable P&L outcomes. Chris has also established and managed significant C-Level relationships across multiple industries.
Chris Wood holds a Bachelor's degree in Business and Electronic Commerce from Monash University and completed his secondary education at Newcastle High School.
Throughout his career, Chris has held prominent roles in several organizations including Senior Manager at The Customer Experience Company and various leadership positions at Telstra such as Head of Digital Customer Experience, General Manager of Experience Design, Digital Lead for various digital initiatives, Customer Experience Lead, and Product Lead.
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