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Christian Brucculeri

Senior Vice President at Quiq Incorporated

CEO @ http://snaps.io (acquired by http://quiq.com in '21).

Tweets on startups, technology, media, NYC, economics.

Highlights

Jun 3 · linkedin

Part of Quiq's vision is to enable CX leaders to put AI anywhere in their customer journey, wherever it helps the business deliver best-in-class experiences.

In service of that vision, we've launched voice as a supported channel for AI Assistants.

Importantly, this isn't just 'voice chatbots". Join Mike Myer and Olivia H. Marrese, PhD. to learn about how we're orchestrating journeys across voice and digital to redefine what's possible in CX.

Apr 18 · linkedin

Whenever a new technology emerges, the hype cycle begins. The problem with Gen AI and the Contact Center right now is vendors overpromising on how easy the deployments are - "get a bot in five minutes!". This isn't the reality.

Enterprise AI is really about automating business process, which requires design, integration with data sources and ongoing optimization. It also requires tooling to avoid hallucinations and brand embarrassing responses.

We're getting 70 - 80% improvements of key metrics when compared to our First Gen Assistants. These are exciting results with huge impact, but they don't come out of the box, and anyone who tells you they do is over-selling you.

Christian Brucculeri
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Experience

Founding Employee, Head Of Business Development at Socialchorus
Senior Vice President at Quiq Incorporated

Education

New York University
Babylon Junior - Senior High School
New York University, Stern
Nyu Stern School Of Business
Bachelor Of Business Administration In Entrepreneurship, The George Washington University
Master Of Business Administration In Finance, New York University (Nyu)
The George Washington University
Master Of Business Administration In Entrepreneurship, Finance, Nyu Stern School Of Business
Bachelor Of Business Administration In Economics, Jazz, Finance, Gw Investment Institute

Location

Brooklyn, NY, United States