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Christian Driehaus

Co-Founder & CEO gominga | Online Review Management | eCommerce expert | Author & Speaker | ex-Amazon | Oxford MBA

Christian Driehaus is a senior leader with over 15 years of experience in the digital and ecommerce industry, specializing in product management, strategy, and international business development. He co-founded and served as the CEO of gominga, a tech company focusing on online reviews and Q&A management for brands, manufacturers, and retailers. With a hands-on approach and data-driven mindset, Christian drives growth and innovation in competitive markets. He holds an MBA from the University of Oxford and a Master's Degree from ESB Business School, and has a background working at renowned companies like Amazon, E. Breuninger, and Ernst & Young. Christian is also an author, speaker, and guest lecturer on ecommerce, online reviews, and marketplaces, aiming to help businesses improve customer relationships, enhance brand presence, and boost sales.

Highlights

Aug 29 · linkedin

☀️ 𝐀𝐧 𝐞𝐢𝐧𝐞𝐦 𝐬𝐭𝐫𝐚𝐡𝐥𝐞𝐧𝐝𝐞𝐧 𝐓𝐚𝐠 𝐰𝐢𝐞 𝐡𝐞𝐮𝐭𝐞 𝐣𝐮𝐜𝐤𝐭 𝐞𝐬 𝐣𝐞𝐝𝐞𝐧 𝐇𝐨𝐛𝐛𝐲𝐠ä𝐫𝐭𝐧𝐞𝐫 𝐢𝐧 𝐝𝐞𝐧 𝐅𝐢𝐧𝐠𝐞𝐫𝐧! Apropos Garten: Unser geschätzter Kunde Gardena GmbH war kürzlich zu Gast im CX-Talks 🎧 Podcast für CX Management und teilte faszinierende Einblicke in ihre Kundenservice-Strategie. Hier die Highlights:

🌱 Gardena vertreibt weltweit beeindruckende 1600 Produkte - viele davon komplex und erklärungsbedürftig

🏪 Hauptfokus: Mitteleuropa, mit starker Präsenz im Fachhandel

🖥️ 30-40% des Geschäfts läuft online - Tendenz steigend

🛒 Von Amazon bis zum eigenen DTC Webshop: Gardena ist breit aufgestellt

📞 Klassiker bleiben stark: Telefon und E-Mail sind die Hauptkanäle im Kundenservice, besonders montags nach dem Wochenende 😅

Besonders interessant: Gardena nutzt unsere gominga Software, um sämtliche Ratings, Reviews und Kundenanfragen auf Plattformen wie Amazon zu überwachen. Warum? Weil es von immenser Bedeutung ist, die Stimme der Kunden immer und überall zu hören!

Dieser Podcast unterstreicht einmal mehr, wie wichtig ein ganzheitlicher Ansatz im Kundenservice ist - von traditionellen Kanälen bis hin zum digitalen Review Management.

Neugierig geworden? Hört in den Podcast rein und erfahrt, wie Gardena die Herausforderungen des modernen Kundenservice meistert!

Danke an Markus Kräutle und Peter Pirner 🧬 für diese tolle Podcast-Episode!

#ratings #reviews #kundenservice #ecommerce #amazon

Aug 27 · linkedin

IFA Berlin: gominga's On the Move!

Picture this: The bustling halls of IFA Berlin, filled with the latest gadgets and gizmos. Amidst the sea of innovation, the gominga team is on the move, and we're here with a mission!

🕵️‍♂️ Over the years, we've seen countless brands transform their online presence. Now, we're bringing those insights to IFA.

This year, we're sharing success stories and fresh perspectives. We'll show you how:

  • Companies turn negative reviews into valuable assets
  • Brands use AI-driven consumer insights to develop best-selling products
  • Businesses boost sales through strategic review responses

🎭 Here's the exciting part: Your brand could be the next success story!

Whether you're showcasing the next big smartphone or revolutionizing home cleaning, we've got the tools to make your customers' voices work for you.

👥 Our team of review management experts will be at IFA to discuss:

  • Our state-of-the-art dashboard
  • The power of our global platform coverage
  • How we turn reviews into revenue

🤝 Ready to elevate your review management strategy? Ping me to schedule a meeting at IFA.

Let's explore how gominga can help write your brand's next chapter in Berlin! 🇩🇪📚

Meet Frederik Alexander Buecker, Jurij Tkaciov and Jochen Zimpelmann at IFA Berlin!

Markus Nüsse, Marcus Nessler, Fabian Pross, Michael Bohn, Jan Kämpfer, 🌱Michael Geisler

#ifa #ifaberlin #reviews #ratings #ecommerce

Christian Driehaus
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Location

Greater Munich Metropolitan Area