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Christy Rounds

Manager, UX Research at ServiceNow

Christy Rounds is the Director of UX Research at ServiceNow.26 She has been with the company for over 20 years, as evidenced by her post celebrating "20 years of ServiceNow" in July 2024.2 Christy has a background in client services, having previously been promoted to Director of Client Services after being a top-performing Account Strategist.6

In her current role, Christy is involved in various aspects of user experience research:

  1. She leads UX research initiatives, including those related to AI in enterprise contexts.3
  2. Christy oversees usability testing for ServiceNow products, which is crucial for ensuring the effectiveness and desirability of user experiences.4
  3. She is involved in organizing learning opportunities for UX research professionals, such as hosting events with the ServiceNow Experience team in India.5

Outside of her professional life, Christy is also an author, athlete, and adventure travel enthusiast. She specializes in high-altitude expeditionary retreats to Peru.1

Highlights

Jan 22 · servicenow.com
Employee Center articles - ServiceNow Community
Dec 22 · crustdata.com
ServiceNow - Crustdata Company Profile, Funding and Growth
Nov 16 · servicenow.com
Intro to Usability Testing - ServiceNow Community
Intro to Usability Testing - ServiceNow Community

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Christy Rounds
Christy Rounds, photo 1
Christy Rounds, photo 2
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Location

San Diego, California