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Chuck Wagner

Enterprise Network Manager at Windstream Communications

Chuck Wagner is a results-oriented professional with a strong background in managing corporate help desk/service desk operations during periods of rapid growth and acquisitions, leading technical support teams in M&A/integration initiatives, and designing and managing centralized PC depoting departments to streamline operations and drive cost savings.

Chuck has a proven track record of achieving performance turnarounds and enhancing key performance indicators, with notable accomplishments including consistently achieving 80% first call resolution and a 90% satisfaction score over the past decade.

With a PMP certification and Six Sigma Green Belt certification, Chuck brings expertise in project management, strategic planning, and budgetary planning, complemented by a solid educational foundation that includes a Masters Certificate in Project Management from George Washington University, Six Sigma Green Belt Certification from Villanova University, and dual Bachelor's degrees in Computer Science and Industrial Management from the University of Akron.

His professional journey includes roles such as Enterprise Network Manager at Windstream Communications, where he played a pivotal role in integrating acquired companies into the network infrastructure and corporate applications, and managerial positions at Alltel Communications, Ohio Department of Taxation, Picker International/Marconi Medical/Phillips Medical Systems, and Blue Cross & Blue Shield of Cleveland.

Chuck's leadership style emphasizes motivating staff towards goals, fostering professional development through certifications and skill enhancement, and driving customer satisfaction through proactive problem tracking measures.

Highlights

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Related Questions

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Chuck Wagner
Chuck Wagner, photo 1
Chuck Wagner, photo 2
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Location

Twinsburg, Ohio