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Claudio Sambuichi

CEO Analytics Leader at Spencer Stuart

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Highlights

Jun 20 · linkedin

Samsung Electronics, I am reaching out since my previous attempts to solve my issue through Samsung Brazil support channel got me nowhere.

On May 25th, I attempted to purchase a product on the Samsung Brazil web store using the "pay with points" option. Unfortunately, my order could not be processed due to an unexpected error during checkout. I tried twice, with different payment options (PIX and slip), and encountered the same error message. A few hours later, I discovered that 33,542 Samsung Rewards points had been deducted from my account, despite the order never being completed.

For the past 25 days, I have contacted Samsung Brasil support on several occasions. Unfortunately, the issue remains unresolved. I am frustrated by the lack of a clear explanation for the missing points and the lack of progress in resolving this issue.

I kindly request your immediate attention to this matter. I can provide all the details and relevant screenshots.

Thank you for your time and assistance in resolving this issue.

Sincerely,

Claudio Sambuichi

#samsung #samsungpay #samsungbrasil

Jun 18 · linkedin

Ronaldo Lemos falando sobre AI, pra fechar o evento Learning Insights do UOL EdTech

#uoledtech #learningrocks #sapiencia #sapiencia360 #learninginsights

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Claudio Sambuichi
Claudio Sambuichi, photo 1
Claudio Sambuichi, photo 2
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Experience

CEO Analytics Leader at Spencer Stuart (September 2019 - Present)
Consultant | CEO Advisory and Succession Planning at Spencer Stuart (May 2021 - Present), Senior Associate at Spencer Stuart (March 2019 - May 2021) Associate at Spencer Stuart (February 2018 - March at Mercedes-Benz China (2007)

Education

PhD in Management, Columbia University - Columbia Business School (2010 - 2015) M.Phil. in Management, Columbia University - Columbia Business School (2010 - 2012) Attended University of International

Location

São Paulo, São Paulo, Brazil