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Clinton Cohen

iContact BPO

Clinton Cohen is the Chief Executive Officer of iContact (Pty) Ltd, a business process outsourcing (BPO) company based in South Africa. Under his leadership, iContact has grown into an international BPO with thousands of employees across multiple locations, serving clients in the United States, Canada, the UK, and Australia.12 Cohen emphasizes a fun and engaging work environment while maintaining a focus on strategic growth and client satisfaction. He is passionate about youth employment and impact sourcing, which is integral to iContact's recruitment strategy.1

Cohen has been with iContact since 2015 and previously served as a Director at American Credit from 2018 to 2020.5 He is known for his people-first leadership style, motivating his team with positive energy and transparency.4 iContact is part of the Alefbet Holdings Group and positions itself as a boutique BPO provider offering personalized services tailored to client needs.3

Highlights

Aug 1 · linkedin

Outsourcing of customer care operations to specialist third-party providers is not without its challenges. It involves a diverse service eco-system not only in terms of the tech, platforms and processes, but the important cultural alignment and human capital that underpins it – the move to #CXoutsourcing is a complex process with many moving parts.

Read our latest case study on how heritage knife and kitchen specialist brand, Zwilling, approached its CX outsourcing strategy… https://lnkd.in/dQtbTGkC #Zwilling #BPX #CX #Outsourcing

Oct 3 · linkedin

iContact BPO has worked closely with BrainCX – a customer experience (CX) and digital transformation consultancy - and found that having an experienced partner that can align the objectives and CX needs of the client, with the right #BPO partner in terms of capabilities and culture, is invaluable, especially for businesses entering into outsourcing for the first time, and for those that have complex, multinational outsourcing strategies.

Read our latest blog on what goes into finding the right BPO partner for your business outsourcing needs…. https://lnkd.in/dm3px7rf

Related Questions

What are Clinton Cohen's key achievements as CEO of iContact?
How has Clinton Cohen's leadership style impacted iContact's growth?
What strategies does Clinton Cohen use to attract and retain top talent at iContact?
How does iContact differentiate itself from other BPO companies in South Africa?
What are Clinton Cohen's plans for the future of iContact?
Clinton Cohen
Clinton Cohen, photo 1
Clinton Cohen, photo 2
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Location

Johannesburg Area, South Africa