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Corey Shaw

Associate Director, Consumer Experience @ Author by Humana

Corey Shaw is a results-oriented professional with over 17 years of experience in consumer experience, operational leadership, and process improvement.

With a background in Broadcasting and Marketing from Western Kentucky University, Corey has demonstrated expertise in leading culture changes and driving performance excellence in high volume transactional environments.

Corey's career highlights include roles such as Associate Director of Consumer Experience at Author by Humana, where he led culture changes to enhance customer satisfaction ratings and implemented process controls to streamline operations.

Previously, Corey held key positions at Humana, including Billing & Enrollment Lead, Service Quality Organization Business Consultant, and Account Installation Manager, showcasing his versatility and ability to succeed in various roles within the organization.

Corey Shaw
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Location

Louisville, Kentucky, United States