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Corrie Carrigan

Partner and Contact Center Practice Leader at Bain & Company

Corrie Carrigan is a Partner and Contact Center Practice Leader at Bain & Company with over 20 years of management consulting experience.23 She specializes in advising clients across various industries on their most significant opportunities and challenges, with a particular focus on customer experience and contact center operations.23

Carrigan has deep expertise in contact center and customer experience, developed through her extensive consulting career.3 She is known for her insights on improving customer service operations, particularly in the banking sector.5 Carrigan has shared strategies for reducing call volumes in bank contact centers and escaping operational "doom loops".5

At Bain & Company, Carrigan is involved in thought leadership initiatives. She has discussed the use of episode analytics tools to enhance customer experience4 and has shown interest in the application of AI in enterprise settings, as evidenced by her comments on Bain's alliance with OpenAI.6

Carrigan is based in Bain's Denver office, which focuses on various sectors including Commercial Excellence, Healthcare, Retail, Agile, Communications and Technology, AMS, Supply Chain, Private Equity, and Energy & Natural Resources.1

Highlights

Aug 31 · glia.com
DCS Summit 2021 - Customer Service Runs in my Blood - Glia
DCS Summit 2021 - Customer Service Runs in my Blood - Glia
Jun 28 · bain.com
Corrie Carrigan: Episode Analytics | Bain & Company
Nov 3 · bain.com
Corrie Carrigan: Escaping the Doom Loop in Bank Contact Center ...

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Corrie Carrigan
Corrie Carrigan, photo 1
Corrie Carrigan, photo 2
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Location

Denver Metropolitan Area