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Courtney Laabs
Chief Operating Officer at Neuro-ID, Inc.
Courtney Laabs is the Chief Operating Officer (COO) at Neuro-ID, a Series B, venture-backed startup that uses technology to translate human digital behavior into actionable insights, allowing companies to better understand the identities and intent of new digital users.13 Before joining Neuro-ID, she worked with startups in the retail, insurance, and manufacturing industries.1 Laabs met Jack Alton, the CEO of Neuro-ID, in 2012 and they followed each other's careers.1
Laabs is passionate about startups and enjoys building companies from the ground up.12 She was initially hesitant to take the role at Neuro-ID because she had just had her first child, but the technology and opportunity were too appealing to pass up.12 Laabs' first role at Neuro-ID was both customer success manager and COO.2 She focuses on bringing together great people who want to create an impact while working hard for a common goal.2
Prior to Neuro-ID, Laabs had already started two successful businesses and consulted with numerous others.2 One of her first business ventures was a catering company called C-Squared, which she ran with her sister.2 She is a 12-time-lettering athlete in high school, a Division I field hockey player in college, and a high-performing triathlete.2 Laabs is also an entrepreneur, a mother, and part of the team of women leaders at Neuro-ID.2
Laabs lives in Whitefish, Montana, with her husband, Kelly, their two daughters, Parker and Quinn, and their yellow lab, Fenway.1 She enjoys skiing with her family.1 Laabs draws inspiration from Rosa Parks, and her favorite quote is: “Knowing what must be done, does away with fear”.1
Highlights
Can finally share the big news that as of today, NeuroID has been acquired by Experian! It’s going to be a whole new world of fraud-fighting and I couldn’t be more excited.
It certainly been quite a ride the past 7.5 years alongside Jack Alton since we embarked on building this company from Whitefish, Montana, working in borrowed office spaces and rooms above garages. Throughout all the trials and tribulations, we have remained committed to what we set out to do. Create a highly valuable business from our roots of Montana. We went through many highs and many lows. However, what I am most proud of is our commitment to the highest levels of integrity, working hard each and every day, and always doing what is right for the team and our customers.
"You don't build a business, you build people, then people build the business." - Zig Zigler
A huge shoutout to all my NeuroID colleagues who’ve been on this rocket ship with me - could certainly have not accomplished this feat without each and every one of them. This is the best team I could have ever imagined to cross this finish line with.
To my fellow ET members, David Broeckelman-Post, Allison Lemaster, Mitul Parmar, Jeffrey Shu, Jacky Junek, Matthew Williamson, Jack Alton - your leadership is second to none and I appreciate all the hard work along the way!
To our incredible Board Members Walker Forehand Logan Allin Gardiner Garrard Jeff Jenkins Joe Valacich and our advisors Financial Technology Partners / FT Partners, Goodwin, I salute you! Your dedication, experience and guidance helped bring us to the result we all wanted.
To my small and mighty people team AJ Serrano, SHRM-CP and Andie Archer, thank you for the continual dedicate to put our people first in all cases! You are both tremendous and a big reason why people love being a part of this team.
One of the greatest things about this acquisition is the alignment in culture and values with the Experian team. From Jennifer S., Robert Boxberger, Kathleen Peters, Janet Clardy on down, this team is rooted in all the similar values we have here at NeuroID.
Let’s take it to the next stratosphere team NeuroID + Experian!
Learn more about this exciting acquisition and how we are pioneering the future of fraud together here:
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Mesh works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Mesh offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
- Network Strength: Visualizes the strength of your relationships relative to others in your network
- Timeline: Shows your relationship history with each contact
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- Reminders and Notes: Helps you remember important details about contacts
- Home Feed: Displays updates about your network including job changes, news mentions, and birthdays
- Groups: Organizes contacts into meaningful categories
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Mesh is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Mesh is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Mesh as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Mesh offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Mesh takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Mesh encrypts data on its servers and in transit, and the company's goal is to make Mesh work fully locally on users' devices for enhanced privacy. Mesh is also SOC 2 Type 2 certified.
Mesh is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Mesh is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Mesh offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Mesh offers a Pro Plan ($10 when billed annually) with unlimited contacts. Mesh for Teams starts at $49/month/seat. The pricing structure is designed to make Mesh accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Mesh offers extensive integration capabilities. Mesh introduced a new Integrations Catalog that centralizes information on all of the products and services Mesh supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Mesh also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Mesh makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Mesh's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Mesh is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Mesh stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Mesh excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Mesh is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Mesh offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Mesh's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Mesh has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Mesh is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Mesh beneficial.
Mesh offers competitive pricing in the personal CRM market. Mesh offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Mesh's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Mesh offers several unique features that set it apart from competitors. Mesh focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Mesh also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Mesh offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Mesh isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Mesh instead of Salesforce, Hubspot, and Pipedrive. Mesh is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Mesh can absolutely serve as your primary relationship management tool.
Mesh is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
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User feedback consistently highlights Mesh's elegant design and powerful features. Many users describe Mesh as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Mesh eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.