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Cynthia Lendormy

Chef de projet Offres et Expérience Client chez Bouygues Telecom

Cynthia Lendormy is a Chef de projet Offres et Expérience Client at Bouygues Telecom, based in the Greater Paris Metropolitan Region. She has extensive experience in managing cross-functional projects within competitive environments, focusing on enhancing customer and employee experiences. Her role involves designing customer journeys related to the launch of offers, services, and products, as well as coordinating diverse teams such as marketing, sales, IT, and network departments.1

Professional Experience

  • Bouygues Telecom:
    • Chef de projet Offres et Expérience Client (September 2017 - Present): Responsible for end-to-end project management for fixed services and product launches, including needs assessment, feasibility studies, risk management, and change management.
    • Chef de projet Expérience Client (April 2016 - September 2017): Focused on improving multichannel customer journeys and satisfaction, along with performance monitoring.
  • Orange:
    • Held roles such as Assistant Chef de Projet Simplification des Parcours Clients (2012-2014) and Coordinatrice d'Information Commerciale (2010-2011), emphasizing customer journey design and sales support.
  • BNP Paribas:
    • Worked briefly as a Chargée d'accueil in 2009.12

Skills and Expertise

Cynthia specializes in:

  • Customer journey design and process optimization.
  • Cross-functional team coordination.
  • Risk management and performance tracking.
  • Customer satisfaction analysis and improvement.

Her professional background highlights her commitment to delivering seamless customer experiences through strategic project management.1

Related Questions

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How has Cynthia Lendormy's role evolved since she started at Bouygues Telecom?
What specific challenges has Cynthia Lendormy faced in her career?
How does Cynthia Lendormy ensure customer satisfaction in her projects?
What skills does Cynthia Lendormy bring to her role at Bouygues Telecom?
Cynthia Lendormy
Cynthia Lendormy, photo 1
Cynthia Lendormy, photo 2
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Location

Paris Area, France