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D. Jhonny SOLIS

Analista de sistemas/director

D. Jhonny Solis is a professional with a background in continuous improvement of IT service processes, implementation of the ITIL framework at a regional level, and ISO 9001:2015 certification in the Technical Service Center.

He has experience in adopting ITIL processes for IT outsourcing services, promoting teamwork, and applying Organization Change Management (OCM) for change management in improvement implementation. He has also been involved in implementing ISO 20000-1:2018 for IT outsourcing services.

He holds a degree in Industrial Engineering from the University of Costa Rica and is currently pursuing a Master's degree in Digital Transformation and Business Development at OBS Business School. D. Jhonny Solis currently serves as the Business Processes Leader at GBM.

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Location

Costa Rica