Sign In

Daniela Oliveira

Digital Product Director @ OutSystems

Daniela Oliveira is a Digital Product Director at OutSystems, bringing over 20 years of experience in mobile and internet technologies to drive digital initiatives that foster organizational change and enhance operational efficiency. Passionate about delivering user-centric solutions, she focuses on improving the customer journey and value realization for customers and developers within OutSystems.

In her current role, Daniela successfully implemented large language model (LLM) technology to streamline global support operations, leading to a significant 30% reduction in ticket volume through automation. Additionally, she introduced the Customer Portal and an internal AI playground app, elevating employee engagement and proficiency with AI tools within the company. Daniela excels in leading cross-functional teams, collaborating with engineering, design, training, customer success, and marketing to ensure a seamless customer experience for OutSystems' products. Her approach is results-driven, emphasizing open communication, adaptability to change, and leadership through trust.

Daniela's educational background includes a Licenciatura in Informatics Engineering from Instituto Superior Técnico and secondary education at Escola Secundária Anselmo de Andrade. With a strong professional journey in various renowned organizations, such as OutSystems, OLX Group, Truvo, and Páginas Amarelas SA, she has held key roles like Digital Product Director, Principal Product Manager, Head of Product, General Manager, and Site Manager. Daniela's experience spans from managing digital products to leading teams, demonstrating her expertise in driving digital transformations and optimizing operational processes.

Overall, Daniela Oliveira is a seasoned professional with a wealth of experience and a proven track record in overseeing digital product strategies, implementing technological innovations, and fostering collaborative team dynamics to enhance customer experiences and operational efficiencies.

Daniela Oliveira
Add to my network

Location

Lisboa, Lisbon, Portugal