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Danielle Cognetti
Customer Success Manager at Nearmap
Danielle Cognetti is an accomplished Customer Success Manager with over 15 years of experience in driving revenue and profit growth through the development and management of strategic relationships, project management, and software deployments.
She has been recognized for her outstanding performance, being the sole recipient of the CEO Excellence Award and a winner of the President's Club. Danielle maintains an $11 million Book of Business (BoB) and achieves an impressive 95% client retention rate year over year.
By growing her account portfolio by 151%, Danielle has generated an additional $6.5 million in revenue. She excels in building relationships at all levels, from day-to-day interactions to engaging with C-Suite executives, ensuring client satisfaction and loyalty.
Danielle collaborates with executive sponsors to define customer strategies tailored to their specific objectives and business goals. Leveraging data analytics, she provides data-driven recommendations and best practices, while assessing and mitigating risks.
In her roles, Danielle partners closely with Account Executives to identify expansion opportunities, manage renewals, and drive overall customer success. She also serves as a key advocate and escalation point for critical customer issues, working cross-functionally to address challenges promptly and effectively.
Danielle Cognetti holds a Bachelor of Science in International Management from Pace University, where she gained a solid academic foundation for her career. Her professional journey includes roles at prominent companies such as Nearmap, SheerID, LumApps, FirstRain, Interactive Data, and Thomson Reuters.
With a proven track record in customer success and a dedication to client advocacy, Danielle Cognetti stands out as a leader in driving revenue growth, fostering strategic partnerships, and ensuring high levels of customer satisfaction.
Highlights
🎉 Excited to announce that I've embarked on a new journey! 🚀 Thrilled to join Nearmap as a Customer Success Manager. Grateful for this opportunity to contribute to a dynamic team. Looking forward to achieving great things together! #NewBeginnings
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