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Danielle Galiazi
Head of LATAM Service Integration - Service Management - IT Governance-ITIL,COBIT,PMP,SCRUM, Business Continuity Certified
Professional Background
Danielle Galiazi is an accomplished professional with over 16 years of extensive experience in Information Technology, particularly excelling in project planning, implementation, and operations management. Her primary focus lies in Infrastructure, specifically within the realms of Platform and Workplace solutions. As a service-oriented leader, she has demonstrated remarkable capability in team management and support, emphasizing process creation and improvement that enhances task optimization, reduces costs, and drives results.
Throughout her career, Danielle has showcased significant skills in both pre-sales and delivery functions, providing her with a comprehensive understanding of business processes and the vital interdependencies between the two areas. This dual perspective enables her to contribute effectively to the overall business objectives, ensuring that both pre-sales initiatives and delivery processes operate seamlessly together.
Danielle's success in implementing IT and BPO projects is attributed to her utilization of PMI best practices. She possesses expertise in conducting thorough requirements analyses, identifying key stakeholders, facilitating team meetings, and maintaining schedule control. Furthermore, her aptitude for risk analysis and quality control, complemented by her ability to deliver detailed status reports and presentations at operational and executive levels, has earned her recognition in the industry.
Her expertise in service management spans both Datacenter and Workplace streams, where she utilizes her skills in KPI analysis and process mapping to deliver strategic insights to senior management. By focusing on continuous improvement, she empowers her teams to make informed decisions that drive business success.
Education and Achievements
Danielle holds a Bachelor’s degree in Business Administration with an Extension in IT Management from FGV, obtained in 2015. Additionally, she possesses a Project Management certification from IBMEC, earned in 2012, and an MBA in Quality and Productivity from Nove de Julho University, completed in 2015. Underlining her commitment to professional development, Danielle has pursued various certifications, including PMP, Certified Scrum Master, COBIT v5, ITIL v2, ITIL v3, and Business Continuity, among others. Her diverse educational background has equipped her with the knowledge and skills necessary to excel in her roles across a variety of organizations.
Career Journey
Danielle's career is marked by her progressive advancement through several prominent positions across the IT sector. Currently, she serves as the Head of LATAM Service Integration at Zurich Insurance Company Ltd, where she leads efforts in service delivery and integration, demonstrating her strategic decision-making capabilities and commitment to operational excellence.
Before her current position, Danielle held the role of LATAM IT Governance & Project Manager at Zurich Insurance Company Ltd, where she played a pivotal role in overseeing project governance across the region. Her leadership skills were further honed in her previous role as IT Service Delivery Manager at DXC Technology, where she effectively managed a team focused on delivering high-quality IT services.
In addition to her roles at Zurich and DXC, Danielle has a rich history with IBM, where she served in various capacities, including as a Latin America Pre-Sales Project Manager, Service Desk Coordinator, and Senior Technical Support Analyst. Her time at IBM allowed her to deepen her technical expertise while developing an understanding of pre-sales operations and customer engagement strategies. Early in her career, she gained valuable experience as a Monitoria de laboratórios de TI at Colégio Eniac, which laid the groundwork for her future endeavors in service and technical support.
Notable Achievements
Throughout her career, Danielle has been acknowledged for her exceptional project management skills and leadership prowess. Notable accomplishments include leading successful IT and BPO projects that adhered to strict timelines and budgetary constraints, resulting in enhanced operational efficiency and customer satisfaction. Her adeptness in risk management has consistently allowed her to navigate project complexities, ensuring that stakeholders remain informed and engaged throughout the project lifecycle.
In her role at Zurich Insurance Company, Danielle has implemented process improvements that have significantly optimized service delivery and contributed to the overall effectiveness of the organization's operational strategies. Her ability to deliver insightful data to senior management has been instrumental in guiding strategic decisions that align with the company’s vision and objectives.
As a thought leader in her field, Danielle is often sought after for her expertise in service management and project implementation, and she actively contributes to fostering a culture of continuous improvement within her teams. Her unwavering commitment to excellence has solidified her reputation as a trusted partner in the IT landscape, and her innovative thinking continues to inspire those around her.
In summary, Danielle Galiazi exemplifies leadership, expertise, and a passion for Information Technology. With a remarkable track record in project management and service delivery, she is poised to continue making meaningful contributions to the IT industry and drive operational success in her future endeavors.
