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Danielle Rupinski

Senior Solution Architect at Zendesk

Danielle Rupinski, PMP, is a seasoned Project Management Professional with a track record of over 15 years in SaaS pre-sales, services, and success leadership. Her expertise lies in building Professional Services and Customer Success teams and models, driving sales velocity, process improvement, and operational efficiency. With a strong focus on remote work, she excels in enhancing remote communication, automation, and fostering collaboration within teams. Danielle is skilled at team building, particularly in implementing efficient and automated processes, and has a speciality in creating on-shore/offshore delivery models. She thrives on fostering a collaborative and enjoyable team environment.

Highlights

Apr 16 · linkedin

I’m #hiring a Technical Success Architect in the US.

For this role you must be a coder, preferably with AI experience.

Office hybrid in Seattle, Indianapolis, Atlanta, or Chicago.

Not sure what a Technical Success Architect is? I describe it as a combination of a post-sales Solutions Engineer and a non-billable technical configurator / services consultant. You basically need to love helping customers get unblocked from technical issues, and dream big about ways to use the Slack platform to unlock customer value. This person will spend about half of their time building internal tools (leveraging AI), and the other half in customer-facing "art of the possible" conversations.

There's lots of growth potential, as this is a brand new global team doing a lot of very innovative work.

Jun 27 · linkedin

I’m #hiring two Technical Success Architects in the US.

Not sure what a Technical Success Architect is? I describe it as a combination of a post-sales Solutions Engineer and a non-billable technical configurator / services consultant. You basically need to love helping customers get unblocked from technical issues, and dream big about ways to use the Slack platform to unlock customer value.

There's lots of growth potential, as we are pioneering this team in North America for Slack.

#success #architect #engineer

Danielle Rupinski
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Location

United States