Suggestions
Dave Blake
Founder/CEO ClientSuccess - leading software for customer success teams | SaaS Executive | Customer Success | Entrepreneur | Husband | Father
Dave Blake is the founder and CEO of ClientSuccess, a customer success platform designed specifically for B2B SaaS companies. Established in 2014 and headquartered in Lehi, Utah, ClientSuccess aims to help organizations manage their customer relationships effectively, enhance retention, and drive revenue growth by providing tools tailored for customer success professionals.13
Background and Career
Before founding ClientSuccess, Blake gained extensive experience in customer success management. He began his career at Omniture in 2003, where he played a crucial role in building a global customer success team. His tenure there included significant achievements, such as overseeing a $440 million book of business and maintaining a 100% retention rate for strategic customers during his time at Adobe, which acquired Omniture in 2009.14 Blake's experiences highlighted the lack of dedicated solutions for customer success roles, motivating him to create ClientSuccess to address these challenges directly.16
Vision and Impact
Blake's vision for ClientSuccess is rooted in his belief that effective customer success strategies are essential for sustainable business growth. He emphasizes the importance of a customer-centric product strategy and strong leadership within the organization to achieve product-market fit and growth.12 Under his leadership, ClientSuccess has become recognized for its innovative approach to customer success management, helping clients build lasting relationships with their customers.36
Recognition
Throughout his career, Blake has received numerous accolades for his contributions to the field of customer success. He was named one of the Top 100 Customer Success Strategists in 2017 and has consistently been recognized as a leading entrepreneur in Utah's tech community.45
In summary, Dave Blake is a prominent figure in the customer success landscape, leveraging his extensive background to lead ClientSuccess in delivering impactful solutions that address the needs of modern SaaS companies.
Highlights
📣📣 Utah Customer Success Professionals: Join us on May 10, 2024 for the Q2 Utah Customer Success Meetup. We'll have the opportunity to hear from Jake Reni (Chief Growth Officer at Revenue Reimagined) as he shares his experience and insights on how to align CS with revenue to focus on NRR growth. 💰💰📈📈
We're grateful to our friends at BrainStorm Inc. who have graciously offered to host this event. Come and see their cool office in American Fork and experience their company culture! 💯
Spread the news to all your customer success friends and colleagues here in Utah and join us for another great lunch hour of networking and learning!
The registration link is in the comments below.
#customersuccess #saas #siliconslopes #utahcustomersuccess
What an incredible group, and impactful discussion!
Last week, our team at ClientSuccess hosted the first of several Executive Roundtables as part of our "2024 - Future of Customer Success" city tour. This event was at Sundance Mountain Resort, and couldn't have been a better setting! 💯
Joining us was a phenomenal group of customer success leaders and executives who freely shared ideas and best practices, and inspired each other to think bigger and better in executing our customer success strategies.
- Key topics discussed:
-
Raising our influence within our companies to deliver more impact and insights centered on the customer 📈👥💡
-
Stepping up/leaning into owning revenue 💼💰🚀
-
How to avoid becoming "The Everything Department" (concept credited to Rav Dhaliwal) 🚫🔧🔩
-
Building the business case for customer success headcount and investment, including using models such as a "task substitution" model (Christine Trost) and a "time & motion" analysis. 📊💼
-
The future of AI in customer success, both for our customers and internal use. 🤖🔮
-
Greg Daines dropping his wisdom about his "Results Playbook" (Results > Expertise > Expansion) 📚💡🏆
-
Innovation ideas around customer success team compensation and performance tracking 💡💰📈
Overall, it was an impactful and inspiring day!
Oh, and to cap off a great day, several of us continued the conversation and relationship-building on the slopes! ⛷️ ❄️ 🗻
Thanks to all those who attended this event and we hope to see many of you in the coming months in a city near you! Stay tuned! 👀
#customersuccess #leadership #saas #revenuegrowth #clientsuccess #ceo
