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Dave Wright

Chief Innovation Officer at ServiceNow

Dave Wright is the Chief Innovation Officer at ServiceNow, a role he has held since July 2017. In this capacity, he serves as the chief evangelist for digital transformation, focusing on enhancing employee experiences and workplace productivity. Wright believes that a positive employee experience is essential for driving innovation, profitability, and customer satisfaction.13

Professional Background

Wright has nearly 30 years of experience in the IT industry, with a significant portion of his career dedicated to various leadership roles at ServiceNow since 2011. Before becoming Chief Innovation Officer, he served as the Chief Strategy Officer and Global Vice President of Solutions Consulting, where he was instrumental in promoting technology excellence and driving the company's value portfolio globally.14

Prior to joining ServiceNow, Wright worked at VMware for over six years as Vice President of Technical Services for EMEA. His earlier career includes senior positions at Mercury Interactive and Peregrine Systems, where he gained extensive experience in technical services and sales engineering.134

Focus Areas

Wright emphasizes the importance of leveraging AI and digital innovation to transform business operations. He advocates for starting AI journeys within organizations to unlock new possibilities rather than merely improving existing processes.2 He has also been involved in strategic partnerships with major companies like Accenture and Microsoft to enhance ServiceNow's offerings through AI capabilities.2

Personal Insights

As a leader, Wright is known for his ability to connect with diverse organizations, helping them implement technologies that streamline processes and improve efficiency. His approach combines a deep understanding of market dynamics with a commitment to delivering customer-focused solutions.13

For more professional insights from Wright, you can find him on LinkedIn under the username "problemsmith" .4

Highlights

Sep 9 · linkedin

Our biggest AI release yet called for an all-star team of ServiceNow colleagues to help spread the word. Our ideas may not have bested our new CMO, Colin Fleming, but we all agree Xanadu is pretty great, and you haven’t seen the last of my cowboy boots. 🤠   Make sure to check out the Xanadu livestream tomorrow at 10:00am Pacific: https://lnkd.in/gcp5MHBi   Bill McDermott Jayney Howson Albert Opher   #PutAIToWorkForPeople

Aug 29 · linkedin

At this time every year we start the roadshow that is the ServiceNow World Forums. This year I get to go to Europe and Australia. I love these events! It is at these events where I get to meet our customers and learn how they are driving Business Transformation using the Servicenow platform, and see use cases I had not imagined!

Australian customers are some of the most innovative that I meet, so this year I am looking forward to delivering the keynote at the ServiceNow Melbourne World Forum on October 17th. It’s a free and you'll get to see the latest and greatest innovations, platform demos and learn how ServiceNow puts AI to work for everyone! You will also get to see insights into products from senior executives, such as Robert Krohn, who leads our product engineering team. I guarantee you will walk away feeling inspired!

If you can make it then you will learn so much. You can register here: https://lnkd.in/e2W6yGQt #servicenow

Related Questions

What are some of the key innovations Dave Wright has introduced at ServiceNow?
How does Dave Wright's background in VMware and Mercury Interactive influence his approach at ServiceNow?
What challenges has Dave Wright faced in implementing digital transformation at ServiceNow?
How does Dave Wright's role as Chief Innovation Officer differ from his previous roles at ServiceNow?
What are some examples of AI-driven innovations Dave Wright has discussed recently?
Dave Wright
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Location

San Diego, California, United States