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David Hawkins

Customer Experience and Insights Leader

David Hawkins joined Huntington Bank as Senior Vice President, Director of Customer Experience in March 2011.12 In this role, he was responsible for driving innovation in customer experience through leadership of branch design efforts, customer feedback, and bank-wide service level improvement plans.12

Prior to joining Huntington, Hawkins led customer experience innovation at Umpqua Bank in Portland, Oregon, where he was responsible for designing and implementing customer experiences across all touchpoints.12 He also previously worked as a program director at Ziba Design, developing marketing programs for various organizations ranging from startups to Fortune 100 companies.12

Hawkins holds an MBA from the University of Oregon and a degree in communications from Portland State University.12 He moved with his family to Columbus, Ohio, when he took the position at Huntington Bank.12

It's important to note that the LinkedIn profile with the username "davidhawkins1" appears to belong to a different David Hawkins, who is a CEO/CFO based in Ann Arbor, Michigan, and not the same person as the Huntington Bank executive.3

Highlights

J. David Hawkins - UW social work - University of Washington
Huntington Selects David Hawkins as Customer Experience Director
Huntington Selects David Hawkins as Customer Experience Director
Mar 2 · prnewswire.com
Huntington Selects David Hawkins as Customer Experience Director

Related Questions

What are some key achievements of David Hawkins at Huntington Bank?
How has David Hawkins' background in brand development influenced his approach to customer experience?
What specific innovations has David Hawkins introduced at Huntington Bank?
How does David Hawkins' experience at Umpqua Bank compare to his role at Huntington Bank?
What are the main challenges David Hawkins has faced in his role at Huntington Bank?
David Hawkins
David Hawkins, photo 1
David Hawkins, photo 2
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Location

Portland, Oregon, United States