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David Jacques

Customer Experience Management pioneer - Thought Leader

David Jacques is a senior executive and pioneer in the field of customer experience management with over 20 years of international experience. He is currently a Thought Leader and Chief Customer Officer Consultant at Customer input Ltd, a position he has held since October 2013.1

As the founder and principal consultant of Customer input Ltd, Jacques developed a framework for organization-wide cross-departmental and multi-channel Customer Experience Management. His expertise includes:

  • Customer analytics and CRM
  • Customer research
  • Operationalizing organization-wide customer feedback
  • Customer journey mapping and design
  • NPS and Customer Satisfaction measurement
  • Cultural transformation and employee engagement in customer-centricity1

Prior to his current role, Jacques held several senior positions in various companies:

  • Head of Customer Experience Engineering, Asia at Manulife (2016-2018)
  • SVP, Service Quality Reengineering Head at DBS Bank (2015-2016)
  • Customer Experience Lead at PwC (2013-2014)
  • Group Head of Customer Experience at Tiger Airways Singapore (2013)1

Jacques is based in Hong Kong SAR and is fluent in English and French, with elementary proficiency in Cantonese.1 He regularly publishes thought-provoking articles on customer experience on LinkedIn and through the Customer input Journal.1

Highlights

David Jacques: Positions, Relations and Network - MarketScreener
Artists and Sustainability Spotlight: David Jacques - Castlefield Gallery

Related Questions

What are some key achievements of David Jacques in customer experience management?
How has David Jacques' framework for customer experience management been implemented in various industries?
What are the main components of David Jacques' holistic approach to customer experience management?
Can you provide examples of David Jacques' work in customer journey mapping and design?
How does David Jacques integrate customer feedback into a closed-loop process?
David Jacques
David Jacques, photo 1
David Jacques, photo 2
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Location

Canada