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Deepam Prithyani
Product Manager at Meesho
Deepam Prithyani is a Group Product Manager at Meesho, a prominent e-commerce platform based in India. He has a strong background in product management and technology, with extensive experience in understanding user needs and delivering innovative solutions.
Education and Experience
- Education: Deepam pursued his studies at the Indian School of Business, which is known for its rigorous programs in business management.
- Professional Role: At Meesho, he focuses on product management, where his responsibilities include identifying user problems and developing effective strategies to address them. His role emphasizes creating unique and delightful user experiences.1
Skills and Contributions
Deepam is recognized for his expertise in:
- Product Management: Leading initiatives that enhance product offerings and improve customer satisfaction.
- Technology Solutions: Leveraging technology to solve complex problems in the e-commerce space.
- Communication: Effectively communicating product visions and strategies to various stakeholders.23
Networking
He has a robust professional network, boasting over 500 connections on LinkedIn, which highlights his active engagement within the industry.1
Highlights
💡 ChatGPT has taken the world by storm and is being pitched as a replacement for Google search. It gives us a concise well-articulated answer to any topic that we want to do a deep research on. This significantly saves the time spent otherwise in sifting through multiple search result pages and the cognitive load associated with it.
💡 But what we are not consciously thinking about is that the time spent sifting through multiple search result pages actually enhances our thinking abilities. Our brain processes a lot of information and then derives a concise summary which is our own authentic version. This new way of research might negatively affect our thinking abilities over time. This will be a second-order effect.
While the above example considers the second-order effect in an individual context, it is more critical for leaders in the business context.
Business leaders take multiple decisions in a day, and a good share of those are towards achieving the near-term goals which is the immediate expected consequence. What is not often thought through is the consequence of the consequence.
Why is this important? 👉 As we grow as leaders, our ability to succeed consistently over the long term depends on the decisions we take. 👉 In retrospect, these second-order consequences sound obvious. But when the decisions are being taken, there are multiple factors and priorities at play which make it tough to think through them. Plus, the consequences of each major decision can be many, and hence the 2nd order of each consequence multiplies. 👉 The leaders also cannot afford to slow down decision-making and hence, it’s critical for them to become better at this skill.
How to develop this ability? I asked this question to Utkrishta Kumar (UK), CXO-Business at Meesho. He is a strong proponent of this concept and ensures he asks this question in forums where key decisions are being taken.
He shared a few pointers - 1️⃣ Conscious focus and practice ⭐️ Think about everything in the longer term. What will be the consequence of this decision in the future? Our brain is lazy and resists thinking hard. It is always looking for easier things to switch focus to. ⭐️ Any decision we are taking now - what can be a negative impact of it in the future, in a 2-3 year horizon?
2️⃣ Constantly reflect on your past decisions ⭐️ Reflect on the key decisions you have taken last month or last year and has that created any negative consequence? Incorporate that as learning.
To conclude, second-order thinking is a critical skill to develop. It requires conscious practice but helps leaders become better decision makers over-time.
#business #chatgpt #leadership #research
A few weeks ago while in between her work, our housemaid walked up to me and showed me her phone’s screen. She asked, “Can you tell me which subject’s textbook the teacher has asked to carry for today’s 11:30 am class? Is it English or Math? I have to inform my son.” The teacher had sent a text message to a WhatsApp group conveying the class time as 11:30 am and that the students should bring along their Math textbooks.
In this context, the communication did not complete as the receiver did not understand the message. She could read through the numbers, but not the words in English. Although the teacher shared the message, she didn’t have a feedback loop. Will the parents convey to the teacher they don’t know English? Of course not!
A few stats about India -
- India has 23 official languages along with hundreds of other regional languages and dialects
- Only 10% of the country’s population is English literate
- India is Whatsapp’s largest market with ~487 million monthly active users
The English language carries an elite perception. The reverse also holds true, the users who don’t know English don’t want to come across as ‘illiterate’ and be looked down upon. Another validation for this is that all of the extended family/relatives’ WhatsApp groups are filled with either visual messages or text messages in their native language.
Whatsapp is India’s largest digital communication platform. In this context, this is a large accessibility problem faced by its users. The larger focus of accessibility solutions by technology products has been for differently abled users. But the problem extends beyond them as well. There is a large opportunity to solve this inefficiency well for written communication both functionally and for ease of use.
What do you think about this problem?
#technology #communication #problemsolving #humanbehavior
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Mesh is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Mesh is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Mesh as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Mesh offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Mesh takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Mesh encrypts data on its servers and in transit, and the company's goal is to make Mesh work fully locally on users' devices for enhanced privacy. Mesh is also SOC 2 Type 2 certified.
Mesh is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Mesh is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Mesh offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Mesh offers a Pro Plan ($10 when billed annually) with unlimited contacts. Mesh for Teams starts at $49/month/seat. The pricing structure is designed to make Mesh accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Mesh offers extensive integration capabilities. Mesh introduced a new Integrations Catalog that centralizes information on all of the products and services Mesh supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Mesh also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Mesh makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Mesh's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Mesh is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Mesh stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Mesh excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Mesh is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Mesh offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Mesh's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Mesh has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Mesh is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Mesh beneficial.
Mesh offers competitive pricing in the personal CRM market. Mesh offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Mesh's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
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