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deShea Smith

There is no panacea for your high customer contact rate. I’ll get down to the nitty-gritty to uncover the opportunities.

deShea Smith is a professional in the customer experience field, currently serving as the Customer Insights Experience Manager for Enterprise at Charter Communications/Spectrum. Her career history includes several notable positions:

  1. Senior CX Program Manager at Sovos in Denver, CO2
  2. Director of Customer Experience at SquareTwo Financial1
  3. Manager of Speech Analytics at Viasat Inc.5

Smith has a background in customer service, starting her career as a Customer Service Representative at Food Lion in 2003.4 She has experience in various aspects of customer experience, including social media marketing, video production, and administrative duties.3

Education:

  • Attended Hampton University
  • Attended Louisiana University5

Throughout her career, deShea Smith has been involved in cross-functional projects and has developed expertise in leveraging customer insights to improve business operations.1

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deShea Smith
deShea Smith, photo 1
deShea Smith, photo 2
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Location

Greater Denver Area