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Diego Berea

Managing partner at Obsidian Soft and Ozona Consulting, ISO 20000-2 co-editor at ISO/IEC JTC1 SC40

Diego Berea is a skilled professional in Intelligent Service Monitoring, AIOps, Performance measurement, and KPI model definition. He specializes in IT Service Management consultancy and auditing, including ITIL, ISO 20000, IT4IT, and VeriSM. Diego has a strong background in ITSM-related frameworks and standards such as ISO 27001, ISO 15504, ISO 22301, and ISO 38500.

Diego currently serves as the Managing Partner at Obsidian - Business Service Intelligence & Analytics. Previously, he held key roles such as ENAC assessor for UNE ISO/IEC 20000-1 at Entidad Nacional de Acreditación - ENAC, ISO 20000-9 project editor, ISO 20000-2 co-editor, and Head of Delegation representing Spain/UNE at ISO/IEC JTC1 SC40 at ISO - International Organization for Standardization. He also served as a Member and Head of Delegation at UNE - Asociación Española de Normalización and as Consultancy Director and Managing Partner at Ozona Consulting.

For those interested in ITSM KPI workshops for top management, CIOs, and service managers, Diego provides workshops in multiple languages including Spanish, Portuguese, and English. More information about the workshops can be found at the respective links: Español: https://www.ozonaconsulting.com/kpis/, Português: https://www.ozonaconsulting.com/pt/kpis/, English: https://www.ozonaconsulting.com/en/kpis/

Diego Berea
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Location

Santiago de Compostela, Galicia, Spain