Sign In

Dilpreet Singh

Head - CRM, Loyalty & Customer analytics - Global 30 under 40 Loyalty royalty - Ex- Dominos - Ex- Amex

Dilpreet Singh (CLMP™) is a distinguished leader in Loyalty and Customer Relationship Management (CRM) with over two decades of experience across various industries.13 He currently serves as the Head of Loyalty, CRM & Partnerships at ITC Hotels Limited.3

Key aspects of Dilpreet Singh's career and expertise include:

  1. Professional Experience:

    • Previously worked as Head of CRM, Loyalty and Customer Analytics at The Oberoi Group2
    • Former roles at Domino's Pizza, American Express, and other companies1
    • Recognized as one of the 'top 30 under 40' Loyalty professionals by Loyalty Magazine, UK2
  2. Areas of Expertise:

    • Customer Relationship Management (CRM)
    • Loyalty programs
    • Data-driven marketing strategies
    • Customer analytics
  3. Industry Experience:

    • Hospitality (current focus)
    • Quick Service Restaurants (QSR)
    • Retail
    • Banking, Financial Services and Insurance (BFSI)2
  4. Certifications:

    • Certified Loyalty Marketing Professional (CLMP™)
    • Various certifications in digital marketing, analytics, and customer experience3
  5. Speaking Engagements:

    • Keynote speaker at industry events such as Big Data & Analytics Awards and Customer Loyalty Summit3
    • Guest speaker at academic institutions like IIT Delhi and IIM Bodh Gaya3

Dilpreet Singh is known for his expertise in leveraging data analytics and technology to enhance customer experience and drive business growth in the hospitality and service industries.2

Highlights

May 27 · cxbuzz.com
CXBuzz Interview With Dilpreet Singh, Head of CRM, Loyalty ...

Related Questions

What are some of Dilpreet Singh's key achievements in CRM and loyalty?
How has Dilpreet Singh's experience at Oberoi Hotels & Resorts influenced his approach to CRM?
What strategies does Dilpreet Singh use to drive repeat business through data-driven marketing?
How did Dilpreet Singh's role at American Express shape his career in CRM?
What are Dilpreet Singh's predictions for the future of customer experience?
Dilpreet Singh
Add to my network

Location

New Delhi, Delhi, India