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Diogo Costa

Head of QA Success at Zendesk

Diogo Costa is the Head of QA Success at Zendesk, focusing on quality assurance for customer service. Here are some key details about Diogo:

Professional Background

  • Currently works as Head of QA Success at Zendesk (formerly Klaus)4
  • Has been with Zendesk for over 3 years, starting around July 20193
  • Previously worked at Pipedrive after moving to Estonia in 20164

Education and Location

  • Originally from Brazil4
  • Studied at IBMEC (likely in Brazil)4
  • Currently based in Lisbon, Portugal4

Role and Expertise

  • Specializes in customer service quality assurance and success12
  • Works with companies to implement and optimize QA processes for support teams12
  • Helps organizations maintain high-quality customer experiences as they scale12

Professional Presence

  • LinkedIn username: diogodoc4
  • Actively shares insights and experiences related to QA and customer service on professional platforms3

Diogo's background in both Brazil and Europe, combined with his experience at tech companies like Pipedrive and Zendesk, has likely given him a broad perspective on global customer service practices and quality assurance strategies.

Related Questions

What are Diogo Costa's main responsibilities at Zendesk?
How did Diogo Costa transition from Brazil to Lisbon?
What impact has Diogo Costa had on Zendesk's QA processes?
How does Diogo Costa ensure quality consistency across different teams?
What challenges has Diogo Costa faced in his role at Zendesk?
Diogo Costa
Diogo Costa, photo 1
Diogo Costa, photo 2
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Location

Lisbon, Lisbon, Portugal