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Dmitri Ivanov

Customer Experience Strategist @Win Technologies @Kindred | Research, CX, VOC, UX, Analytics, Optimisation, Customer Journey Mapping

Dmitri Ivanov is an accomplished digital professional with extensive experience in the online gambling industry. He has worked with several prominent organizations, including The Stars Group, where he held positions such as VIP Account Specialist and Customer Services Manager. Dimitri's skill set includes campaign implementation, UX improvement, client retention, loyalty program development, and go-to-market strategy. He is highly dedicated to achieving the desired outcomes and works efficiently with multiple stakeholders under tight deadlines. Among his career milestones was his role as the Website Operations Team Lead at Kindred Group plc, where he exhibited exceptional leadership skills while efficiently managing resources. Besides his professional qualifications, Dimitri holds a Doctor of Philosophy (Ph.D.), a Master's degree, and a Bachelor's degree from the University of Tartu.

Highlights

Apr 9 · linkedin

I'm honestly puzzled 🤔, that certain employers might still have prejudices against current or future parents 👪 . People with kids are extremely skilful and resilient in their daily tasks. Look at these skills for instance:

⏳ Excellent time management skills - try to put your busy, creative little one to bed before 9 pm.

💡 Highly innovative - quickly coming up with an idea how to build a blanket fort without dragging all chairs from underneath family members

🏆 Enthusiasm to drive performance - encourage to complete complex puzzles, role plays, board games etc. every day

🏃‍♂️ 🤾‍♀️ 💃 High energy with a proven ability to move at pace whilst remaining level-headed and calm - able to climb, run, cycle, dress up, build houses, play ball games... etc. with no breaks, every day

📚 Excellent storytelling - explain complex terms and ideas, in response to 'Why this? Why that?'

Mar 20 · linkedin

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Dmitri Ivanov
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Location

London, England, United Kingdom