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Drew Grdina

Advisor/consultant, Call Centers & AI Machine Learning Live Voice Analytics/ Technology. I Connect The Dots for business

Drew Grdina is a Client Solutions Provider at MosaicVoice, a company associated with Y Combinator's Winter 2022 batch. He specializes in live voice technology and has extensive experience in the fields of call centers, AI, and machine learning. With over 35 years of business experience, he focuses on connecting various aspects of technology and analytics to enhance business operations.

In his role, Grdina emphasizes the importance of live voice analytics, helping businesses leverage voice technology for improved communication and operational efficiency. His background also includes advisory and consulting roles, showcasing his versatility in the tech landscape.123

Highlights

Aug 4 · linkedin

Read on…Today MosaicVoice for all industries

The evolution of CX from 1974 to 2024. Started and continue 5 decades and running

  • 1974: Founded Corporate Collection Services (CCS)

Philosophy: “The Professional Approach”

Recognized by ACCA, recognized in “Collector Magizine”. One of Top Agencies U.S.

  • 1993: Founded Call Center Reaources, Inc. (CCR)

Philosophy: “Take Care of Your Employees, They Will Take Care of Your Customers”

J.D. Power award winner, customer service.

  • 2020: MosaicVoice.ai Live Voice Technology.

Philosophy: “We don’t replace agents We Help Agents, Resulting in Better Call Outcomes”

Award winning call center technology (YC W22)

See what MosaicVoice is doing today, agent retention, improved call outcomes, award winning CX.

https://lnkd.in/e6gmtKnE

https://mosaicvoice.ai

[email protected]

#CX #customerservice #Patientexperience #employeeretention #financialservices #callcenters #BPO #insurance #internetservices #Telcom #collections #allindustries #training #Compliance #QA

Jul 26 · linkedin

Related Questions

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Drew Grdina
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Location

Greater Cleveland