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Eduard Julhakyan
Senior Manager, Customer Support at ServiceTitan
Professional Background
Eduard Julhakyan is an accomplished Technical Support Manager with extensive experience in the computer software industry. With a robust career that spans over a decade, Eduard has developed proficient skills in coaching, team leadership, and technical support management. His journey in the tech industry showcases his dedication to enhancing customer experiences and optimizing support systems across various esteemed organizations.
Throughout his career, Eduard has held multiple positions that highlight his progressive leadership skills and technical expertise. His tenure as a Senior Manager of Customer Support at ServiceTitan Armenia is particularly noteworthy, where he played a crucial role in scaling operations and improving service delivery standards. His experience at ServiceTitan has equipped him with unique insights into customer service dynamics, ensuring clients receive the utmost care and support.
Before his tenure with ServiceTitan, Eduard served as a Customer Support Operations Manager, further solidifying his role as a key player in enhancing customer engagement strategies. His commitment to excellence in technical support has also been evident during his time as a Technical Support Manager at PicsArt Inc., where he focused on delivering effective solutions and fostering a proactive support environment.
Eduard's foundational experiences began at TeamViewer Armenia, where he advanced through the ranks from a Technical Support Specialist, Tier II, to a Senior Technical Support Specialist. His responsibilities included troubleshooting intricate technical issues, thereby honing his critical thinking abilities and enabling users to maximize their software experience.
His earlier roles as a NOC Engineer at iCON communications and Technical Support at Ucom LLC provided him with hands-on experience in operational troubleshooting and network configurations, which have been essential in shaping his comprehensive skill set in technical support management.
Education and Achievements
Eduard Julhakyan's educational background is equally impressive, having pursued a Master’s Degree in IT and Linguistics from the prestigious Yerevan State Linguistic University after V. Brusov. This unique combination of technology and linguistics elevates his capacity to communicate technical concepts effectively and mentor others in fast-paced environments.
In addition to his Master’s Degree, Eduard holds a Bachelor's Degree in Political Science and Government, which enriches his understanding of organizational dynamics and customer relations. His ability to fuse these disciplines allows him to approach problems holistically and implement strategic solutions that benefit both the enterprise and its clients.
Achievements
Eduard has numerous accomplishments under his belt, including significant contributions to the improvement of customer service protocols and support team operations. His coaching skills have empowered his team members, enabling them to develop their careers effectively while also improving overall productivity. Eduard’s analytical thinking has proven instrumental in assessing customer feedback and implementing transformative changes that enhance service efficacy.
In summary, Eduard Julhakyan stands out as a leader in technical support management, armed with a strong educational background and a wealth of experience in the computer software industry. His career trajectory illustrates his capacity for team leadership and dedication to customer satisfaction, making him a valuable asset to any organization.
Experience Highlights:
- Senior Manager Customer Support at ServiceTitan Armenia: Focused on scaling support operations.
- Customer Support Operations Manager at ServiceTitan Armenia: Enhanced customer engagement strategies.
- Technical Support Manager at PicsArt Inc.: Championed effective technical solutions.
- Senior Technical Support Specialist at TeamViewer Armenia: Expertise in intricate technical issues.
- NOC Engineer at iCON communications: Handled operational troubleshooting and network configurations.
