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E.J. Tague

Enterprise Sales @ Yellow.ai | Conversational AI, Enterprise Growth

E.J. Tague is a seasoned expert in cloud technology sales, with a focus on driving top-line revenue, building talented teams, creating win-win deals, strengthening customer relationships, and maintaining a disciplined sales process. With an economics degree from Bucknell University, E.J. has held several executive leadership positions throughout his career, including Regional VP of Sales at RingCentral, VP Global ISV & Alliances at WalkMe™, and VP Sales at 8x8, among others. His deep knowledge of cloud communications and its benefits of allowing employees and customers to work from anywhere have made him a sought-after consultant and advisor to various organizations. E.J.'s approach centers around predictability, reliability, and repeatability, which he believes is made possible by the cloud.

Highlights

Aug 20 · linkedin

The 3-5 year countdown: Are you prepared for fully autonomous customer service?

22.5% of professionals expect a transition to fully autonomous service within 3-5 years. This timeline presents both opportunities and challenges.

Key strategic questions: How will customer expectations evolve in this timeframe? What infrastructure investments are needed now? How do we balance automation with brand personality?

The future of CX is approaching faster than you might think. ➡️ Get your roadmap to autonomous customer service in our latest report: https://lnkd.in/gWeivmBY

#customerservice #AItrends #contactcenterautomation Yellow.ai

Aug 13 · linkedin

Leaders often ask me: "how can we leverage AI to drive our CX strategy forward?" I give them 2 words

AI Analytics.

Here’s why it's the new cornerstone of strategic customer service: ↳ Real-time AI analytics enable swift identification and resolution of performance gaps ↳ Predictive modeling is shifting us towards proactive service delivery ↳ Data-driven decision making is becoming the new norm in CX

BONUS: Our recent survey reveals a significant shift: 54.5% of customer service professionals are prioritizing AI-driven analytics capabilities.

Wish to dive deeper? Explore the full impact of AI analytics on customer service in our comprehensive report:

https://lnkd.in/e4ErnxV6

#AIanalytics #DataDrivenCX #customerservice Yellow.ai

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E.J. Tague
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Location

San Francisco, California, United States