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Ela Krief
Customer facing, revenue generating | leadership coach
Ela Krief is an Executive Coach and Business Consultant based in Berlin, Germany. She is the founder of EK Consulting, where she specializes in helping leaders and organizations enhance their performance through tailored business consulting services. Her focus areas include management, customer success, operations, and leadership development, particularly for entrepreneurs and early-stage startups.
Professional Background
- Current Role: Ela has been with EK Consulting since January 2019, where she provides strategic guidance to elevate organizational effectiveness and professional development.
- Previous Experience:
- Director of Customer Success at Mesh Payments (Oct 2022 - Jun 2023), where she led performance optimization initiatives.
- Sales & Customer Success Lead for Large Global Clients at Google (Mar 2020 - Dec 2021), focusing on comprehensive customer success strategies.
- VP of Client Operations & Partnerships at Adikteev (Dec 2017 - May 2019) and various other roles in account management and business development across notable companies.
Education and Skills
Ela holds a degree from Tel Aviv University and is proficient in both Hebrew and English. Her expertise encompasses storytelling, team building, organizational development, and change management.
Online Presence
Ela maintains an active presence on LinkedIn, where she shares insights on leadership and business strategies. Her website also offers additional resources related to her consulting services.
For more detailed information about her background and services, you can view her LinkedIn profile here or visit her consulting website.
Highlights
So I’m back in #Berlin and excited to find my new professional adventure!
Here’s what I bring: ✅14 years experience of generating B2B revenue in tech ✅Expertise in operational excellence, process design and cost reduction ✅Passion for people management, leadership, coaching and mentorship ✅ Masterful in customer life-cycle management ✅X-functional initiatives leading and rollout & exec stakeholder management ✅Org. design for customer facing functions
I would love my next chapter to make an impact in the tech sector, coach new leaders and ICs, and have lots of fun in an innovative, competitive, fast paced environment as a senior executive. Rest of Europe is also optional. Below is me working remotely from Mauritius #berlin #europe #accountmanagement #leadership #coaching #operationalexcellence #revenue
Why do you call it customer success when it's actually tech support?
Customer success is an actual role but companies often confuse things and call their tech support CS, or assign some tech support responsibilities to CS instead of using them as a bridge for engagement, commitment and retention. Running a company, you might conclude that a CS function isn't necessary right now - and that's completely fine. A solid, data driven, automated and smart tech support infrastructure might be all your customers actually need..... #customersuccess #techsupport
