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Emilia Hertkorn

Senior Customer Success Manager DACH at Spendesk

Professional Background

Emilia Hertkorn is a seasoned expert in Customer Success and Partnership Management, with over four years of dedicated experience at Spendesk, a prominent player in the software-as-a-service (SaaS) industry, focusing on expense management solutions. At Spendesk, Emilia had a profound impact on the organization, managing 25% of the global Monthly Recurring Revenue (MRR) and overseeing the entire customer lifecycle, from onboarding and compliance to support and churn management. Her strategic oversight was instrumental in adapting and executing the global Customer Success strategy specifically tailored for the DACH market, allowing for optimized customer engagement and satisfaction.

In her previous role as a Partnership Manager at Spendesk, Emilia was pivotal in developing and implementing partnership strategies that aligned with the company’s global vision. She successfully acquired and enhanced the value of both new and existing partnerships, demonstrating exceptional collaboration with product teams to ensure seamless integration with key partners such as Datev. Emilia’s strong relationship-building skills have not only fortified existing partnerships but have also fostered new strategic alliances that contribute to robust business growth.

Education and Achievements

Emilia’s impressive academic background lays the foundation for her professional success. She began her education at Welfen Gymnasium in Ravensburg, completing her Abitur (Baccalauréat) with an outstanding score of 1.8. Following this, she attended Marin Christian Academy for her middle school graduation and furthered her studies at Ecole élémentaire des Blagis in Sceaux, France, showcasing her multilingual capabilities from an early age.

Emilia earned a Bachelor of Science in International Management through a prestigious double-degree program, sharing her studies between ESB Business School and NEOMA Business School. At NEOMA, she achieved a remarkable score of 1.3 in her Diplôme d'Etudes Supérieures Européennes de Management CESEM. This rigorous academic training has equipped her with a solid understanding of global business practices, strategic management, and operational efficiency, significantly contributing to her effectiveness in her professional roles.

Major Career Milestones

Throughout her career, Emilia has accumulated a wealth of experience that has shaped her into a versatile and dynamic professional. Some of her key positions include:

  • Senior Customer Success Manager DACH at Spendesk - In this role, she leads customer success initiatives, focusing on value creation and maintaining long-term relationships with clients in the DACH region.
  • Customer Success Manager at Spendesk - Emilia transitioned into this role where she implemented customer success strategies to cater specifically to client needs, ensuring high retention rates in the process.
  • Business Development at 99chairs - Here, she honed her sales and partnership skills, contributing to the company's growth through innovative business development practices.
  • Assistant to the Head of the Construction, Decor, and Handcraft Sector at COFOCE - This experience further diversified her skillset as she supported high-level strategic initiatives in a critical sector.
  • Assistant to the Head of Research and Strategy at Allianz Real Estate - Through this position, Emilia gained valuable insights into investment strategies and market research, enhancing her analytical capabilities.
  • Internships at L'Oréal and Arena Water Instinct - These formative experiences allowed Emilia to cultivate her professional style and build a strong foundational understanding of corporate dynamics in diverse fields.

Language Proficiency

Emilia Hertkorn's ability to communicate fluently in French, German, and English allows her to engage and collaborate effectively in international business environments. This trilingual proficiency not only strengthens her ability to bridge cultural gaps but also enhances her expertise in stakeholder engagement, customer success management, and partnership development across the DACH region and beyond.

Key Skills and Capabilities

Emilia's professional journey showcases her comprehensive skillset that includes customer success management, partnership strategy development, multilingual communication, and a profound understanding of the SaaS business landscape. Her exceptional ability to coach and onboard new team members reflects her leadership skills and dedication to fostering a collaborative environment.

Additionally, Emilia's strategic acumen in adapting global strategies to local markets shows her strong analytical capabilities and awareness of regional dynamics within the SaaS industry. Her experience in managing customer lifecycles from initiation to renewal positions her as a valuable asset to any organization seeking to enhance customer loyalty and satisfaction.

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Related Questions

How did Emilia Hertkorn develop her expertise in customer success within the SaaS industry?
What strategies did Emilia implement to adapt Spendesk's global customer success strategy to the DACH market?
In what ways has Emilia demonstrated her leadership skills while coaching and onboarding new team members?
What were some key achievements as a Partnership Manager that Emilia Hertkorn accomplished for Spendesk?
How has her education in International Management contributed to her career success and her roles at Spendesk and other organizations?
Emilia Hertkorn
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Location

Paris, Île-de-France, France