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Espi Elio

Leading the CX Ecosystem team at Coinbase

Espi Elio is a prominent figure in the cryptocurrency industry, currently serving as the Senior Director of Global Customer Experience Operations at Coinbase since November 2019. In this role, he oversees various customer segments and emphasizes the importance of diversity within the company, stating that "crypto is for everyone" and advocating for a global workforce that reflects this ethos.12

Before joining Coinbase, Elio held significant positions in other companies within the fintech space. He was the Vice President of Operations at MoonPay, starting in April 2023, and has also worked with Binance.US. His career trajectory showcases a strong commitment to enhancing customer experiences in the rapidly evolving world of digital currencies.2

Elio's background includes a diverse set of experiences, having transitioned from healthcare to technology and cryptocurrency. He is known for his leadership style that fosters empowerment among team members, believing that every employee can contribute meaningfully to the company's mission.14

In addition to his professional roles, Elio is active on LinkedIn under the username espiridionelio, where he shares insights related to his work and the broader crypto landscape.3

Highlights

Aug 28 · linkedin

🚀 MoonPay is beefing up our payments team and domain expertise! We're on the hunt for a Global Payments Partnerships Manager and Payments Operations Manager. Please extend to your networks and reach out if you know great folks who would be a fit. 🙏

May 18 · linkedin

Hi LinkedIn! I'm looking for a leader who loves digging into all things customer experience and operational excellence. This includes rolling up your sleeves to understand end to end journeys, map out processes and workflows and ensure we're communicating with customers along the way. You'll have an opportunity to influence strategy and support multiple customer segments and areas of the business, including onboarding, customer support, fraud, payments and more.

I'm almost 4 weeks into MoonPay and what I love is how everyone is so passionate about building with a focus on driving the company (and industry) forward. Everyone works hard, but we have a lot of fun doing it across a global team. We're a company that is shipping products at a dynamic pace, enabling amazing partnerships and empowering our teams to do the best work of their careers.

If you're excited about our vision to onboard the world to web3, consider yourself a lifelong learner, and have experience building and scaling ops excellence programs, I'd really love to hear from you! Job posting coming soon.

Related Questions

What are Espi Elio's main responsibilities at Coinbase?
How has Espi Elio contributed to Coinbase's diversity and inclusion initiatives?
What was Espi Elio's role at MoonPay before joining Coinbase?
How does Espi Elio's background influence his approach to customer experience at Coinbase?
What are some unique practices Espi Elio has implemented at Coinbase?
Espi Elio
Espi Elio, photo 1
Espi Elio, photo 2
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Location

San Francisco, California, United States