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Evan English

Vice President, Product Design & Research at American Express

Evan English is the Vice President of Product Design & User Research for Digital Membership Experiences at American Express.12 In this role, she leads a multi-disciplinary global design organization responsible for the company's mobile, web, and push channels.13 Her team's mission is to make American Express an essential touchpoint in customers' lives through differentiated digital experiences.1

Evan has been with American Express for over 10 years, starting in product management before transitioning to her current leadership role in design.3 She has held various leadership positions within the company, including Vice President of Product, where she led the development of Membership web experiences.1

Prior to joining American Express, Evan worked at Scholastic, an education and children's book publishing company, where she led digital partnerships for educational programs.1 She has a degree in English Literature from Villanova University.1

Under Evan's leadership, her team at American Express focuses on:

  1. Enabling a highly integrated design practice within the broader digital product organization
  2. Incorporating user experience research and customer insights
  3. Developing the American Express mobile app, parts of amex.com, and push channel experiences2

Evan is known for her advocacy of design within the company and her efforts to integrate design into various aspects of the business.2 She emphasizes the importance of measuring design maturity and evolution, as well as celebrating progress along the way.2

Highlights

Jul 24 · fuzzymath.com
Season 2 Episode 8: Amex's Strategy for Building Better Design ...
Apr 9 · American Banker
Amex bolsters digital design to boost customer satisfaction - American Banker
Amex bolsters digital design to boost customer satisfaction - American Banker
Amex bolsters digital design to boost customer satisfaction
Amex bolsters digital design to boost customer satisfaction
Sep 21 · American Banker
Morgan Stanley sued over Brightline deal by private equity firms - American Banker
Morgan Stanley sued over Brightline deal by private equity firms - American Banker
Dec 17 · summerlearning.org
NSLA Board Member | Evan English - Summer Learning
Apr 15 · abstract.com
Evan English on the future of Design
Evan English on the future of Design
Apr 14 · pendo.io
Evan English, VP of Product Design & Research at American Express

Related Questions

What are some of the key projects Evan English has led at American Express?
How did Evan English transition from book publishing to a career in design and user research?
What challenges has Evan English faced in integrating design into American Express's corporate culture?
How does Evan English measure the success of her design and user research team?
What insights has Evan English gained from her experience in both education and corporate sectors?
Evan English
Evan English, photo 1
Evan English, photo 2
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Location

Brooklyn, New York, United States