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Fabio Locati

Telephone Specialist & System Engineer presso CX Centax Srl

Fabio Locati has been immersed in the IT technology world for over 15 years, turning his passion into a full-time career focused on developing new technologies and ensuring customer satisfaction.

Beginning his professional journey in 2007 at Infomaint SRL, Fabio installed and repaired IT devices in the Retail and banking sectors.

Transitioning to CX Centax srl in 2008, Fabio joined the infrastructure team and embarked on a path of continuous professional growth and numerous successes within the Business Process Outsourcing (BPO) sector, with a strong emphasis on enhancing customer experiences through innovative technological solutions.

Fabio's professional growth can be outlined in three distinct periods: from 2008 to 2011 as a IT Technician handling first-level support, hardware installations, and warehouse management; from 2011 to 2015 as a Software Developer focused on Java/VB client applications, VB.NET web applications, and database design using Microsoft SQL, MySQL, and Oracle; and from 2015 until now as a Telephone Specialist & System Engineer, specializing in installing, maintaining, and configuring corporate hardware both internally and in the Cloud, managing Microsoft server environments, Office365 tenants, Asterisk phone systems, IVR services, ACD processes, Business Continuity, Disaster Recovery environments, and corporate security certifications.

In his free time, Fabio coaches a local amateur soccer team, finding it as a rewarding break from his professional duties while contributing to the growth journey of energetic young players.

For collaborations or innovative ideas, you can reach out to Fabio via email at [email protected].

Highlights

Apr 13 · linkedin

👉 Il posizionamento di CX Centax come player qualificato di 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐏𝐫𝐨𝐜𝐞𝐬𝐬 𝐎𝐮𝐭𝐬𝐨𝐮𝐫𝐜𝐢𝐧𝐠 si basa soprattutto sulla capacità di innovazione continua e sull’attenzione alle nuove opportunità tecnologiche. Per il nostro contact center e per soluzioni "on premise" presso i clienti utilizziamo e consigliamo tecnologia interamente VOIP.

Cosa si intende per 𝐕𝐎𝐈𝐏 ❓ VOIP - acronimo di Voice Over Internet Protocol - indica la possibilità di utilizzare la rete internet per trasmettere la voce. Il VOIP sfrutta la connessione Internet per effettuare chiamate e non la linea telefonica tradizionale (ISDN).

Perché passare alla tecnologia VOIP rispetto alla "vecchia" soluzione 𝐈𝐒𝐃𝐍 ❓

✅ Meno guasti e manutenzione hardware ✅ Soluzione scalabile e riduzione dei costi ✅ Servizi aggiuntivi multimediali ✅ Velocità di attivazione ✅ Soddisfa policy di Business Continuity e Disaster Recovery

Il futuro delle aziende passa anche attraverso una 𝗰𝗼𝗿𝗿𝗲𝘁𝘁𝗮 𝘀𝗰𝗲𝗹𝘁𝗮 𝗲 𝗴𝗲𝘀𝘁𝗶𝗼𝗻𝗲 𝗱𝗲𝗶 𝗰𝗮𝗻𝗮𝗹𝗶 𝗱𝗶 𝗰𝗼𝗺𝘂𝗻𝗶𝗰𝗮𝘇𝗶𝗼𝗻𝗲. 🎯 Uno degli obiettivi di CX Centax è supportare i clienti nella scelta della soluzione IT più adatta alle proprie necessità.

𝘚𝘦 𝘷𝘶𝘰𝘪 𝘴𝘢𝘱𝘦𝘳𝘯𝘦 𝘥𝘪 𝘱𝘪ù 𝘦 𝘳𝘪𝘤𝘦𝘷𝘦𝘳𝘦 𝘶𝘯𝘢 𝘤𝘰𝘯𝘴𝘶𝘭𝘦𝘯𝘻𝘢, 𝘱𝘶𝘰𝘪 𝘤𝘰𝘯𝘵𝘢𝘵𝘵𝘢𝘳𝘤𝘪 𝘥𝘪𝘳𝘦𝘵𝘵𝘢𝘮𝘦𝘯𝘵𝘦 𝘲𝘶𝘪 𝘰𝘱𝘱𝘶𝘳𝘦 𝘴𝘤𝘳𝘪𝘷𝘦𝘳𝘦 𝘢 𝘪𝘯𝘧𝘰@𝘤𝘹𝘤𝘦𝘯𝘵𝘢𝘹.𝘤𝘰𝘮

#CustomerExperience #ContactCenter #Innovazione #Voip #BPO

Fabio Locati
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Location

Greater Bergamo Metropolitan Area