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Farah Faisal

Sr UX Research Manager at PayPal

Farah Faisal is a skilled Qualitative User Experience Researcher based in San Francisco, CA, with over 11 years of experience. Her expertise lies in managing and conducting a wide range of user research projects utilizing formative and evaluative methods. With a background in high-tech, she is adept at delivering actionable and timely results. Currently serving as the Manager of UX Research at PayPal, Farah oversees a team working on projects related to Venmo, Platforms, and Rapid Research. She is on the lookout for a new role in a collaborative setting that would allow her to leverage a mixed methods approach to gather insights. Farah's educational background includes a degree in MSI with a focus on Human-Computer Interaction from the University of Michigan's School of Information, as well as a BSE in Computer Science from the University of Michigan. Her past professional roles include Senior UX Research Manager, Manager of UX Research, and Senior UX Researcher at PayPal, along with positions as Principal UX Researcher at Macy's, User Researcher at Bing (Microsoft), and internships at Microsoft's Security UX division and the Library of Congress.

Highlights

Jun 29 · linkedin

Yesterday was the inaugural #PayPalImpactDay, and I had the opportunity to participate at our San Jose office. At the beginning of the day, we listened to Alex Chriss' fireside chat with Ibraheem Basir from A Dozen Cousins. It reminded us the impact that we truly have with our work in supporting businesses that uplift the community. Then together we rolled up our sleeves and spent the next few hours putting together different types of kits to donate to local nonprofits using products purchased from local businesses. We packed pantry bags for NDS (Next Door Solutions to Domestoc Violence) and Family Housing Solutions, hygiene kits for WeHope and PARS Equality, and skateboards for Boys and Girls Club. Assembling and decorating a skateboard is a personal first for me, and it was doubly rewarding to spend some quality time with my colleague Sam Robinson. Thank you to everyone who worked hard putting this together, it was an incredible event!

Apr 3 · linkedin

I’m happy to share that I’m starting a new position as Sr UX Research Manager at PayPal!

Farah Faisal
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Location

San Francisco Bay Area