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Filipe Henriques

Technical Support Manager Large Business, Wholesale and Public Sector Clients

Filipe Henriques has been contributing to the growth and success of the Technical Support Service for Large Business, Wholesale, and Public Sector Clients at NOS, a major Telecom company in Portugal.

His notable achievements include implementing and managing Technical Support Services for these segments, leading 1st, 2nd, and 3rd line support teams, and ensuring high-quality support services.

He excels in service management for top clients in the business unit and has experience with implementing various working tools like BMC ITSM 7.6, monitoring tools, and data mining.

Post the merge of former OPTIMUS and ZON into NOS, Filipe focused on service management for Large Business and Public Sector Clients, overseeing 2nd line support and dedicated teams for these special clients.

He studied at Universidade Lusofona De Humanidades E Tecnologias, Universidade Catolica Portuguesa for Management and Finance, and Escola Secundaria De Prof. Herculano De Carvalho.

Filipe's professional experience includes roles such as Technical Support Manager at NOS SGPS, Senior Telco Manager at Optimus, Corporate Technical Support Manager at Optimus, and Technical Support Manager at Novis Telecom.

Additionally, he has worked in technical support and solutions at EDDIL, Lda.

Filipe Henriques
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Location

Lisboa, Lisbon, Portugal