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Franck Malapelle
ICEboard 🧊 | Mastering incidents as well | Founder, CPO | Wavestone Cybersecurity Radar
Franck Malapelle is a co-founder and Chief Product Officer (CPO) at ICEboard, a platform designed to help businesses manage crisis situations.1 Based in Paris, France, Franck is an entrepreneur with a passion for user experience (UX) and a background in incident management.12
Professional Background
Franck's career includes experience in various roles before co-founding ICEboard:
- He worked at CoWanted in some capacity
- He held a position at BT (likely British Telecom) for Société Générale2
ICEboard
As a co-founder of ICEboard, Franck plays a crucial role in the company's development and direction. ICEboard appears to be a startup focused on incident management and crisis response for businesses. The company's management team is relatively small, with only three employees mentioned, including:
- Franck Malapelle (Co-founder and CPO)
- Lise Hoffmann (Co-founder and CEO)3
Entrepreneurial Focus
Franck's work at ICEboard reflects his interest in creating solutions for managing critical situations in business environments. He has been involved in developing frameworks and strategies for incident management, as evidenced by his LinkedIn post about a constructive two-day session that helped advance their project.4
Online Presence
Franck maintains a professional online presence, primarily through LinkedIn, where his username is franck-malapelle-97187767. His profile description humorously notes that while he's passionate about entrepreneurship and UX, he's not actually passionate about incidents themselves.1
Franck Malapelle's role as co-founder and CPO at ICEboard, combined with his background in technology and incident management, positions him as a notable figure in the field of crisis management solutions for businesses.
Highlights
Avez-vous déjà essayé de faire un 10 kms avec des ballerines ? Pas évident hein. Et bien essayer de résoudre les incidents avec les 4 pièges de l'image c'est un peu pareil. Oui, vous allez résoudre les incidents. Mais vous auriez pu le faire sans douleur et plus rapidement. À iso processus et iso compétences, les organisations peuvent gagner un temps considérable sur la durée de leurs incidents. Alimentez les différentes populations avec des informations précises, concises, accessibles. Et enclenchez un cercle vertueux. Toutes les décisions seront facilitées. Toutes les décisions seront meilleures. Et point bonus, de meilleures décisions impliquent moins de décisions à prendre. J'aimerais m'aventurer et vous donner un chiffre magnifique. J'aimerais vous dire que c'est 50% de temps de gagné. Hélas, c'est du cas par cas. Il faut prendre le temps de faire un état des lieux. Débriefer après chaque incident P1. Améliorer. Fiabiliser. Y passer du temps, c'est gagner du temps. Keep Cool 🧊
Il est plus plat que la Belgique. Il a moins de saveur qu'un Doliprane.
Son grand copain, c'est le H d'Hawaii. Ensemble, ils ont vraiment rien fait pour personne.
Je suis, je suis ?
Je suis le nombre d'incidents. Je suis un KSR : un KPI Sans Relief.
On se demande encore pourquoi on le suit. Ah si je sais. Parce que c'est facile.
Et pourquoi il sert à rien ? Parce que ce KPI nous mène en erreur. Je vous laisse décider, est-ce qu'on préfère :
- 10 incidents de 10 minutes qui touchent 10 personnes
- 1 incident de 72 heures qui paralyse la société
Alors maintenant la bonne question, c'est par quoi le remplacer ?
Et bien par un KTC. Un KPI Très Costaud.
Pour gagner en puissance il faut lui donner du contexte. Comment ? En pondérant les incidents à leur niveau d'impact, sur 3 axes :
- les pertes financières
- le déficit d'image
- le manquement légal.
Et donc on va attribuer un score à cet incident. Et on va additionner tous les scores. Cela va nous donner le "volume d'impact", et c'est ça qui nous intéresse.
C'est ça qu'il faut réduire.
Si vous voyez d'autres KSR, prenez garde, ils nous font perdre du temps.
Keep Cool 🧊
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Mesh offers several powerful features including:
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Mesh is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
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Mesh is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Mesh offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Mesh's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Mesh has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Mesh is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Mesh beneficial.
Mesh offers competitive pricing in the personal CRM market. Mesh offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Mesh's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Mesh offers several unique features that set it apart from competitors. Mesh focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Mesh also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
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