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Frank S.
Sr. Sevice Designer & Inclusive Designer
Frank S. is a prominent figure in the User Experience (UX) industry with over two decades of experience. He is the founder and CEO of Experience Dynamics Inc., a leading UX consulting firm established in 2001.1 As a UX expert, Frank has provided consulting services and training to numerous Fortune 500 companies, including Nike, Microsoft, Wells Fargo, and Johnson & Johnson.1
Key aspects of Frank's career and expertise include:
Professional Experience
- Founder and CEO: Frank founded Experience Dynamics Inc. in 2001 and has been leading the company since then.1
- Consulting: He has worked on over 600 UX projects, helping clients achieve significant improvements in conversion rates and revenue.3
- Training: Frank has provided UX training to major companies like Citigroup, Apple, Amazon, and Capital One.1
Academic and Teaching Background
- Frank holds a Master of Science degree in Cognitive Science from Birmingham University UK, where he focused on the usability of collaborative virtual environments.1
- He served as an Adjunct Faculty member in the Interactive Design Department at The Art Institute of Portland from 2004 to 2005.1
UX Inner Circle
Frank Spillers' UX Inner Circle is a mentoring and training community he established to share his expertise:
- It offers monthly masterclasses, workshops, and various learning resources for UX professionals.2
- The community provides opportunities for networking, peer mentoring, and direct access to Frank's insights.2
Expertise and Contributions
- Frank is recognized as a Subject Matter Expert in various UX-related fields, including UX Design, UX Management, Accessibility, Emotion Design, and VR/AR Design.3
- He has published numerous research papers on topics such as disability-centric user participation, localization of mobile payment systems, and user engagement in fitness tracking.3
Frank Spillers is highly regarded in the UX community for his practical, hands-on approach to teaching and mentoring. His UX Inner Circle has received praise from participants for its valuable insights, networking opportunities, and Frank's ability to articulate complex UX concepts clearly.2
Highlights
Get your contextual intelligence game on Sept 6th (Free with Open Circle registration)...
*A Product Manager's biggest weak spot is not understanding "context of use". *Context of use comes BEFORE ease of use. *UX people know this, but gurus have failed to emphasize it over the years. *Products, services, IoT, AR, and, yes, AI all can be and are shaped by your user's context of use. *The more context-sensing you do, the more contextual intelligence (CI) you build. *Managers need their design teams to be brimming with CI.
Designing backstage employee experiences is crucial for seamless and efficient service delivery. While customer-facing elements often get the most attention, the processes and interactions behind the scenes directly impact overall service quality.
Why this matters: Focusing on backstage experiences involves understanding and addressing employees’ unique needs and challenges daily. This can include improving internal communication, streamlining workflows, and ensuring that employees have the necessary tools and resources to perform their jobs effectively.
