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Fredrik Baral

Senior Manager, Customer Operations and Success at Amazon

Fredrik Baral is a seasoned professional with over 20 years of experience in the fields of SaaS, retail, and e-commerce. He currently serves as the Senior Manager of Customer Operations and Success at AbeBooks, a subsidiary of Amazon. His role involves overseeing end-to-end program management, focusing on customer success and operational efficiency.12

Baral's career is marked by a versatile leadership style and a commitment to enhancing customer experiences. He has developed expertise in strategic market positioning and category management, which has contributed significantly to his effectiveness in managing customer operations.

His professional journey reflects a strong emphasis on building customer trust and operational excellence within the e-commerce sector, particularly through his initiatives at AbeBooks.2

Highlights

Jul 27 · linkedin

🌟 Exciting Opportunity Alert! 🌟 Join my team at AbeBooks in Victoria, BC, as a Senior Program Manager for Customer Operations and Success!

In this role, you will own and drive critical programs, making a global impact with data-driven initiatives to elevate the seller experience.

🔹 Key Responsibilities:

  • Define and execute the vision for innovative customer success programs.
  • Leverage advanced data analysis to shape critical business decisions.
  • Manage complex, cross-functional projects ensuring successful delivery.
  • Continuously improve processes to enhance the seller experience.

🔹 About You:

  • 6+ years of program/project management experience.
  • Proven ability to use data insights to drive process improvements and strategic decisions.
  • Thrive in a collaborative environment and possess excellent communication skills.
  • Advanced knowledge of SQL, Tableau, and Excel.
Oct 10 · linkedin

Excited to announce an opening on my team at AbeBooks for a Program Manager, Launch and Content in Victoria, BC (18-month term). This role combines leading key launches, writing customer-facing content, and collaborating across teams with product managers, tech, and account management teams.

Apply here: https://lnkd.in/gjpS2i8r

Update: This role has been filled. Thanks all for the support in spreading the word. I was really impressed with the applicants, and am beyond-excited to start working with our new Program Manager. 😊

Related Questions

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Fredrik Baral
Fredrik Baral, photo 1
Fredrik Baral, photo 2
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Experience

Senior Manager, AbeBooks Customer Operations and Success at Amazon (February 2020 - Present)
Senior Manager, AbeBooks Account Management and Customer Support at Amazon (February 2018 - February 2020); Senior Account Manager at Amazon (July 2015 - February 2018); Senior Merchandise Manager, Di at Best Buy Canada (January 2015 - July 2015)

Education

Simon Fraser University, Arts, Business, Communications (1996 - 1997); British Columbia Institute of Technology, Diploma in Marketing Management, Marketing, Communications, Sales (1997 - 1999); Univer

Location

Victoria, British Columbia, Canada